Menu

Terms and conditions of business

CLARENDON SERVICED APARTMENTS
WEB BOOKINGS TERMS AND CONDITIONS OF BUSINESS – 2016

These terms and conditions of business (“Conditions”) form a binding contract (“the Contract”) between
us, Clarendon Serviced Apartments and you, the person making the booking through our website
www.clarendonlondon.com (“Website”), and all adult members of the party (collectively the “Guests”) who
will stay in Clarendon’s serviced apartment(s) (the “Property”).

We reserve the right to amend these terms and conditions at any time and you should ensure you check
them each time you make a booking. The terms and conditions that apply to your booking will be those that
are being used by us at the time you make your booking.

You will be asked to confirm you accept these terms and conditions immediately prior to booking your
reservation.

Please read these terms carefully before you confirm your booking and if you have any questions relating to
these terms and conditions please contact us to discuss them. YOUR ATTENTION IS PARTICULARLY
DRAWN TO THE PROVISIONS OF CLAUSE 12 AND 13.

  1. ABOUT US AND GOVERNING LAW

1.1 We are Clarendon Serviced Apartments, a trading style of Shadowgrade Developments Limited which is
a limited liability company registered in England and Wales with company registration number 2223106
and whose registered office is at Wraysbury Hall, Ferry Lane, Hythe End, Staines, Middlesex, TW19
6HG.

1.2 If you have any questions about our Website or these Conditions then you can contact us by telephoning
our customer service team at 00 44 1784 489200, by email at enquires@clarendonuk.com or by writing
to us at Clarendon Serviced Apartments, Wraysbury Hall, Ferry Lane, Hythe End, Staines, Middlesex,
TW19 6HG

1.3 We own and operate the website www.clarendonlondon.com

1.4 These Conditions are governed by the laws of England and any disputes arising under these Conditions
shall be submitted to the exclusive jurisdiction of the courts of England.

  1. YOUR BOOKING

2.1. Your booking will not be accepted by us until we have received payment in full for your reservation and
have emailed you confirming we accept your booking, at which point a contract will come into existence
between you and us.

2.2. These Conditions and the obligations set out in the Apartment Information Folder, constitutes the entire
agreement between us and you. We intend to rely on these Conditions and the Apartment Information
Folder. If you require any changes, please make sure you ask for them to be put in writing. This can help
avoid any problems about what you expect from us and what we expect from you.

2.3. You are responsible for ensuring that all Guests are given a copy of these Conditions and that they
understand that you are bound by them and that the Guests use of the Property may be terminated by
us if these Conditions are not adhered to.

2.4. Please check the details of your booking are accurate before placing your booking with us as we will not
be responsible for any delay or non-performance that may arise because of incorrect information being
supplied to us.

  1. PRICE and PAYMENT

3.1. All Prices are quoted in pounds sterling and are subject to change based on demand. The Price you pay
will be the price quoted on our Website before you confirm your booking. Once we have accepted your
booking and confirmed this by email we will not increase the Price you pay unless you make a change to
the booking.

3.2. Unless otherwise stated Prices are quoted exclusive of Value Added Tax (“VAT”) and you will be
required to pay VAT (where chargeable) at the prevailing rate.

3.3. Payment is to be made in pounds sterling only.

3.4. Full payment is due at the time you make your booking through the Website.

3.5. Payment can be made by valid debit or credit card.

Clarendon. Terms & Conditions of Business, Web Bookings 2016

3.6. We will send you a receipt for your booking by email.

  1. CANCELLATION & ALTERATIONS TO BOOKINGS

4.1. A cancellation charge will not apply and a full refund will be given where you have provided us with
enough notice, as set out below, of the cancelled booking and this notice has been acknowledged by us
by email.

4.2. Should you wish to cancel or significantly alter a booking for accommodation unless you give us 72
hours’ notice by email prior to your booked arrival date, we will charge you:

4.2.1. 3 nights stay if your originally booked stay was for 7-30 nights;

4.2.2. 7 nights stay if your originally booked stay was for 31-89 nights.

4.3 Should you wish to cancel or significantly alter a booking for accommodation for a stay of 90 or more
nights unless you give us 30 days notice by email prior to your booked arrival date, we will charge you

30 nights stay as a cancellation charge.

4.4 If you or a Guest wishes to depart before the booked departure date, the cancellation fee and notice
periods stated above will apply, and you will be charged the nightly rate multiplied by the number of days
which should have been included in the notice period.

4.5 If you or a Guest wishes to extend the period of stay in the Property, you must tell us by email as soon
as possible.

4.6 We cannot guarantee any extension because this will be subject to availability of the Property. An
alternative apartment may be offered if the Property has been booked for all or part of the required
extension period.

4.7 We reserve the right to charge a different price for the Property for any period of extension. Payment for
the extension period will be required immediately following our confirmation by email that the Property or
alternative apartment(s) are available for you or the Guests.

4.8 These Conditions apply to any extension of the booking in the same way that they apply to the original
booking. Under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations
2013 you are not entitled to cancel or withdraw from your booking.

4.9 Failure to check in on the date of arrival and/or any cancellations of bookings (or part bookings) owing to
disruption to or cancellation of your travel arrangements, whether caused by an act of God, industrial
action, or other circumstances not being the fault of Clarendon will not reduce or cancel your liability for
the full cost of the booking, and if applicable, cancellation charges will apply in accordance with this
paragraph 4. You are therefore advised to take out adequate insurance to cover your losses in such
situations.

  1. ARRIVALS AND DEPARTURES

5.1. Check in is from 14:00 on the date of arrival.

5.2. Check out is before 10:00 on the date of departure.

5.3. Check-in instructions are sent together with your booking confirmation.

5.4. The Apartment Information Folder within the Property will confirm the procedure for check out which

shall include the return of any fobs, keys or passes issued to the Guests.

5.5. Failure to check out on time may result in a late check out charge.

  1. NO TENANCY CREATED

6.1 The Property is not for use as the principal or additional home or residence of the Guests. The Property
is only to be used either as temporary accommodation, holiday accommodation, or as accommodation in
connection with the business needs of you, your organisation and/or the Guests, as appropriate. No
persons other than the Guests have the right to use the Property.

6.2 These Conditions amount to a contractual agreement for the use of the Property either as temporary or
holiday accommodation ancillary to the requirements of your/the Guests’ business and do not create a
tenancy of the Property (periodic or otherwise). No relationship of landlord and tenant is created
between us and the Guests.

6.3 These Conditions constitute an excluded agreement under section (3A)(7)(a) of the Protection from
Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act
1988 (as amended).

7 ACCOMMODATION

7.1 We cannot guarantee the exact apartment number(s) prior to arrival but will accommodate you and the
Guests in apartment(s) of an equivalent standard and nearby location as the booking. No refund will be
Clarendon. Terms & Conditions of Business, Web Bookings 2016
payable in such circumstances.

7.2 The Property can only be used by the maximum number of Guests suitable for the Property, as
advertised by us. All Guest names should be submitted at the time of booking. Any variation in the
identity of the Guests must be notified to us by email in advance of arrival. The Property must not be
slept in by any other persons.

8 FACILITIES AND SERVICES

8.1 The price for the use of the Property includes:

8.1.1 the supply of water, electricity, gas, sewerage, (as applicable);

8.1.2 payments in respect of Council Tax;

8.1.3 television licence fee;

8.1.4 telephone line rental;

8.1.5 one broadband internet connection;

8.1.6 weekly housekeeping service (including general cleaning, changing of linen and towels, making

of beds, removal of rubbish);

8.1.7 routine maintenance, e.g. light bulb changes.

8.2 The price for the Property does not include:

8.2.1 telephone call charges; or

8.2.2 the provision of food or beverages.

8.3 We cannot be held responsible for any failure or interruption of services to the Property beyond our
reasonable control, or for any damage, disruption or noise caused as a result of repair works being
carried out in another part of the building.

9 ACCESS

9.1 You and/or the Guests do not have exclusive access to the Property and we, our staff and contractors
have the right of access to the Property at all reasonable times (and at all times, in the case of an
emergency) without notice to you or the Guests.

9.2 Weekly housekeeping visits to the Property will occur without notice in the time slot detailed in the
Apartment Information Folder at the Property.

9.3 We will issue one set of all necessary keys, fobs and car park access passes (if applicable) for each
Property, unless otherwise requested in advance (in which case a £50 deposit may be taken for each
additional set of keys supplied). We will retain a full set of keys for access to the Property.

10 GUEST RESPONSIBILITIES

10.1 You shall procure that the Guests will comply with these Conditions and the regulations for use of the
Property set out in the Apartment Information Folder, located in the Property. If any Guest breaches
any of these Conditions or the regulations we reserve the right to request the Guest to vacate the

Property immediately, without refund.

10.2 Smoking is not permitted in any Property.

10.3 Pets must not be kept at or allowed to visit the Property.

10.4 You shall procure that the Guests are responsible for the safety of their own belongings and the
behaviour of their children whilst at the Property.

10.5 You shall procure that the Guests will use the Property responsibly and with respect for other guests
staying in nearby apartments.

10.6 You shall procure that the Guests will keep the Property, and its furniture, fittings and effects in the
same condition as on the date of arrival, wear and tear allowing, and must leave the Property in the
same state of cleanliness and general order as it was on arrival, in order to avoid incurring any
Additional Charges.

10.7 You shall procure that the Guests will notify us of all damage, lost or broken items, or matters requiring
maintenance, in the manner set out in the Apartment Information Folder.

10.8 You shall procure that the Guests’ belongings are removed from the Property on the date of departure.
All lost property will be kept by us for a maximum of one month from the date of discovery, and
thereafter may be discarded.

10.9 Regular servicing and cleaning of the Property is essential in order to maintain our high standards and
minimise health and safety risks and fire hazards to Guests and our staff. Accordingly the Property
must be kept free of unnecessary clutter and excess personal belongings, in order that the regular
cleaning and servicing of the Property by our staff is not hindered in any way. Sufficient cupboard and
wardrobe space is available at the Property for the storage of personal items during your stay.
Clarendon. Terms & Conditions of Business, Web Bookings 2016

10.10 We reserve the right to terminate Guests’ stay prior to their scheduled departure date should the
weekly cleaning and maintenance of the Property not be possible owing to excess clutter or disarray
caused by Guests’ belongings.

10.11 Where Guests are staying at the Property for more than 30 days Clarendon may carry out a full and
detailed condition inspection after the first 30 days and thereafter upon notice. Guests will be notified in
writing in advance of each inspection of the Property.

10.12 You shall and shall procure that the Guests shall co-operate with us in all matters relating to the
Property.

11 BROADBAND, TELEPHONE AND GUEST MAIL

11.1 We are not responsible for loss or damage to Guests’ own computers or contents whilst in the Property
or whilst connected to the broadband connection at the Property.

11.2 You and/or the Guests must not use the broadband connection at the Property for illegal or immoral
purposes. If you and/or the Guests use the broadband connection for illegal or immoral purposes you
shall be liable for any and all loss or damage reasonably suffered by us as a result of any claim
brought against us in connection with such use or otherwise.

11.3 Guests are responsible for the cost of telephone calls at the Property and must contact the telephone
provider direct, in accordance with the instructions in the Apartment Information Folder, to use the
telephones for outgoing calls.

11.4 We do not take any responsibility for guest letters or packages delivered to a Property (see clause

6.1). It is the guest’s direct responsibility to ensure that they make adequate provision for the secure
receipt of personal letters or packages during and immediately after their stay.

12 ADDITIONAL CHARGES

12.1 We reserve the right to charge for damage caused by you or a Guest staying at the Property
including but not limited to breakages, loss or damage to the Property or any of its contents,
cleaning/specialist treatment charges where more than routine cleaning is needed, or when smoking
has occurred in the Property, replacement of lost keys, electronic fobs or car park passes, attending to
a Guest lock-out where the fault lies with the Guest or where we have incurred financial loss because
the Property cannot be immediately available for the next guest stay due to damage or interruption
caused by you or a Guest.

12.2 You will be provided with a written statement of any Additional Charges so incurred together
with our invoice by email. Where the level of the Additional Charges is not stated in these
Conditions, we will charge you the actual cost of the cleaning, replacement, repair, services or loss (as
appropriate together with an administration charge of 10%.

12.3 Payment for any such Additional Charges will become due immediately once our invoice has been
sent to you.

12.4 We reserve the right to charge interest at 4% per annum above the Bank of England base rate from
the due date for payment of any Additional Charges.

13 LIABILITY

13.1 If the performance of any of our obligations under the Contract is prevented or delayed by your act or
omission or failure by you to perform any relevant obligation (Customer Default), we shall not be liable
for any costs or losses sustained or incurred by you arising from our failure to perform any of our
obligations and you shall reimburse us on written demand for any costs or losses sustained or incurred
by us arising from the Customer Default.

13.2 You shall pay all amounts due under these Conditions in full without any set-off, counterclaim,
deduction or withholding. We may at any time, without limiting our other rights or remedies, set off any
amount owing to us against any amount payable by us to you.

13.3 Nothing in these Conditions shall limit or exclude our liability for (a) death or personal injury caused by
our negligence or (b) fraud or fraudulent misrepresentation.

13.4 If you are a business we shall under no circumstances whatsoever be liable to you, whether in
contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any
indirect or consequential loss and our total liability to the you in respect of all other losses arising under
or in connection with the Property, whether in contract, tort (including negligence), breach of statutory
duty, or otherwise, shall in no circumstances exceed Price paid under the Contract.

13.5 If you are a consumer we shall under no circumstances whatsoever be liable to you, whether in
contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss that was
Clarendon. Terms & Conditions of Business, Web Bookings 2016
unforeseeable at the time the contract was made. Loss or damage is unforeseeable if either it is not
obvious that it will happen or if, at the time the contract was made, we did not know it might happen, for
example, if you did not discuss it with us during the booking process.

14 DATA PROTECTION AND PRIVACY

14.1 In respect of any booking we are a data controller for the purpose of the Data Protection Act 1998
(“DPA”).

14.2 We shall (and shall procure that any of our staff, agents, officers or suppliers involved in the provision
of the Contract) duly observe all our obligations under the DPA which arise in connection with the
Contract. By proceeding to make a booking with us you consent that we may process the personal
data (including sensitive personal data) that we collect from you in accordance with our Privacy
Policy.

14.3 The provisions of this clause shall apply during the continuance of the agreement and indefinitely after
its expiry or determination.,

14.4 We use authorised third parties to manage our Website and our online booking process and the
provision of online payment services. You acknowledge and accept that in the event of you making an
online booking with us, such authorised third parties will have access to and will process your personal
data (as defined in the DPA) including your relevant debit or credit card details used for payment of an
online booking with us. You acknowledge and accept that in respect of any online bookings that you
make with us, we are the data controller for the purposes of the DPA and such authorised third parties
are data processors for the purposes of the DPA.

14.5 By making an online booking you consent that we and such third parties may process the personal
data (including sensitive personal data) that we collect from you in accordance with our Privacy
Policy.

14.6 Please address any questions, comments and requests regarding our data processing practices to
scotth@clarendonuk.com

15 GENERAL PROVISIONS AND CIRCUMSTANCES BEYOND OUR CONTROL

15.1 Paragraph headings do not affect the interpretation of these Conditions.

15.2 These Conditions apply to all bookings made using our Website.

15.3 We are not liable for loss or damage to Guests’ belongings, however caused. Guests should ensure

that that their own insurance policy covers these items during their stay at the Property.

15.4 These Conditions apply in full to the extent that they are not expressly varied by us in writing and such
variation is notified to you.

15.5 The provision of accommodation by us under these conditions is subject to any unexpected and
uncontrollable events including industrial disputes for which we shall not be liable.

15.6 A person who is not a party to the Contract shall not have any rights to enforce its terms.

15.7 If any of the terms contained in these Conditions are deemed invalid or unenforceable, the remaining
terms will remain in full force and effect.

Quick Enquiry

Share with us any information that might help us with your request
+44 (0) 1784 489 200  |  enquiries@clarendonuk.com  |  Frequently Asked Questions

Please check your entries - from is a required field, to is a required field, from date must be in the future and to date must be after the from date
Approximately when would like to stay?
Number of rooms required
Studio 1 Bed 2 Bed 3 Bed
Email Phone
 

Quick Enquiry

Share with us any information that might help us with your request
+44 (0) 1784 489 200  |  enquiries@clarendonuk.com  |  Frequently Asked Questions

Please check your entries - from is a required field, to is a required field, from date must be in the future and to date must be after the from date
Approximately when would like to stay?
Number of rooms required
Studio 1 Bed 2 Bed 3 Bed
Email
Phone
 

Members of

AQ Operator CHPA ITM ARP Eura asap