Clarendon – Privacy Policy

1.1     This privacy policy sets out how Shadowgrade Developments Limited, trading as Clarendon Serviced Apartments, collects, uses and is responsible for certain personal information about you. When we do so, we are regulated under the Data Protection Act 2018 (and, until the United Kingdom ceases to be a member of the European Union, the General Data Protection Regulation 2016) (Data Legislation) and we are responsible for that personal information for the purposes of Data Legislation.

1.2     We are committed to ensuring the privacy of our customers and will only use information you have provided to us in the process of booking a stay in our serviced apartments in accordance with this policy.

2.1       We collect the following personal information when you provide it to us:

Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To respond to your enquiry which you have raised with us
• Identify information
• Contact details
Responding to your enquiry
To register you as a new customer• Identity information
• Contact details
Performance of a contract with you
To process and deliver our services to you including:
(a) Dealing with your booking
(b) Manage payments, fees and charges
(c) Collect and recover money owed to us
• Identity information
• Contact details
• Financial information
• Details of other transactions with us
• Marketing and Communications
• Performance of a contract with you
• Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
• Identity information
• Contact details
• Profile information concerning your stay
• Marketing and Communications
• Performance of a contract with you
• Necessary to comply with a legal obligation
• Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey• Identity information
• Contact details
• Profile information concerning your stay
• Details of your usage of our website and apartments
• Marketing and Communications
• Performance of a contract with you
• Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)• Identity information
• Contact details
• Technical IT data
• Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
• Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you• Identity information
• Contact details
• Profile information concerning your stay
• Details of your usage of our website and apartments
• Marketing and Communications
• Technical IT data
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences• Technical IT data
• Details of your usage of our website, goods and services
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

2.1.1 If we have your consent, we may use your personal data to make suggestions and recommendations to you about other bookings that may be of interest to you.

2.1.2 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.2 We also obtain personal information from other sources as follows:

2.2.1 Automated technologies or interactions. As you interact with our website, we may automatically collect certain technical data (for example, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and version, operating system and platform and other technology on the devices you use to access this website) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

2.2.2 Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

  • 2.2.2.1 technical IT data from the following parties:
  • 2.2.2.1.1 analytics providers such as Google based outside the EU;
  • 2.2.2.1.2 advertising networks based inside or outside the EU; and
  • 2.2.2.1.3 search information providers based inside or outside the EU;

2.2.2.2 contact information, financial data and data concerning your booking from providers of technical, payment and delivery services based inside or outside the EU;

2.2.2.3 identity and contact data from publicly availably sources such as credit agencies based inside the EU.

3.1 We may share your name with our third party suppliers of outsourced services such as housekeeping, property maintenance, property access, emergency support and other guest support service providers, or as required by any UK statutory authority . This data sharing enables us to deliver our contracted service levels to you.

3.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

3.3 We will share personal information with law enforcement or other authorities if required by applicable law.

3.4 We will not share your personal information with any other third party.

4.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

4.2 Unless we have your consent to use your data for any other purpose, after conclusion of the contract under which we have received your contact details, we will hold your name and contact details for the period we are required to retain this information by applicable UK tax law.

5.1 To provide your booking to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg with our IT service providers located outside the EEA.

5.2 These transfers are subject to special rules under Data Legislation and whenever we transfer your personal data out of the EEA, we ensure that the transfer complies with that legislation and that all personal information will be secure.

6.1 We are committed to ensuring the security of the information we receive. All personal information is protected by reasonable means and procedures, including being stored on secure servers.

6.2 Where you have used our website for the purposes of booking a stay in our serviced apartments, you are reminded that sending information over the internet is inherently insecure and we cannot guarantee the security of all data sent. It is your responsibility to ensure that you have all reasonable and appropriate security measures in place on your own equipment and that you keep your login details for our website confidential.

7.1       Under the Data Legislation, you have a number of important rights free of charge. In summary, those include rights to:

  • 7.1.1 fair processing of information and transparency over how we use your use personal information
  • 7.1.2 access to your personal information and to certain other supplementary information that this privacy policy is already designed to address
  • 7.1.3 require us to correct any mistakes in your information which we hold
  • 7.1.4 require the erasure of personal information concerning you in certain situations
  • 7.1.5 receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • 7.1.6 object at any time to processing of personal information concerning you for direct marketing
  • 7.1.7 object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • 7.1.8 object in certain other situations to our continued processing of your personal information
  • 7.1.9 otherwise restrict our processing of your personal information in certain circumstances

7.2 For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the Data Legislation.

7.3 If you would like to exercise any of those rights, please:

  • 7.3.1 email, call or write to us (contact details are at the bottom of this page)
  • 7.3.2 let us have enough information to identify you (eg booking reference, main guest name, property for which you have booked)
  • 7.3.3 let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
  • 7.3.4 let us know the information to which your request relates

7.4 If you would like to unsubscribe from any marketing email communications you can also click on the ‘unsubscribe’ button at the bottom of the marketing email.

7.5 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

7.6 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8.1       We hope that we can resolve any query or concern you raise about our use of your information.

8.2 The Data Legislation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

9.1 . If you follow a link on our website to an external website, we are not responsible for the protection or privacy policy of that external website. You should locate and examine the privacy policy of the external website before proceeding.

10.1 We may change this policy from time to time, when we do we will inform you via email.

10.2 . This privacy policy was published on 25 May 2018 and last updated on 25 May 2018

11.1 Please contact us if you have any questions about this privacy notice or the information we hold about you.

11.2 . If you wish to contact us, please send an email to enquiries@clarendonuk.com write to Wraysbury Hall, Ferry Lane, Hythe End, Staines upon Thames TW19 6HG or call +44 (0) 1784 489200.



Quick Enquiry

Share with us any information that might help us with your request
+44 (0) 1784 489 200  |  enquiries@clarendonuk.com  |  Frequently Asked Questions

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Quick Enquiry

Share with us any information that might help us with your request
+44 (0) 1784 489 200  |  enquiries@clarendonuk.com  |  Frequently Asked Questions

Please check your entries - from is a required field, to is a required field, from date must be in the future and to date must be after the from date
Approximately when would like to stay?
Number of rooms required
Studio 1 Bed 2 Bed 3 Bed
Email Phone