Cookie Policy
Last updated: 15 August 2026
This page explains the cookies and similar technologies we use on clarendonlondon.com, why we use them, and how you can control them. For how we handle personal information more generally, see our Privacy Policy.
This website is operated by Shadowgrade Developments Limited, trading as Clarendon Apartments (“we”, “us”, “our”), company number 02223106, registered office Wraysbury Hall, Ferry Lane, Hythe End, Staines upon Thames TW19 6HG. We are registered with the Information Commissioner’s Office under reference Z7917528.
A cookie is a small text file placed on your device when you visit a website. It lets the site recognise your device on later pages or return visits. We also use technologies that work in a similar way — pixels, local storage and session-recording scripts — and we refer to all of these as “cookies” on this page.
Cookies set by us are first-party cookies. Cookies set by another company whose service we use, such as Google, are third-party cookies.
When you first visit our site you will be asked about cookies that are not essential. You can accept or decline, and you can change your choice at any time using the Cookie settings link in the footer of every page. Withdrawing your consent is as easy as giving it.
You can also block or delete cookies through your browser settings. Instructions differ by browser — see aboutcookies.org for guidance. Blocking all cookies, including essential ones, will stop parts of this site working properly.
Strictly necessary
These make the website function, so they cannot be switched off.
| Cookie | Set by | Purpose | Expires |
|---|---|---|---|
PHPSESSID |
Clarendon | Keeps your session active as you move between pages | When you close your browser |
cookie_notice_accepted |
Clarendon | Remembers your cookie choice so you are not asked repeatedly | 1 month |
Analytics and performance
These help us understand how visitors find and use the site so we can improve it. We use them only to produce statistics about our own website — we do not use them to build advertising profiles.
| Cookie | Set by | Purpose | Expires |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes one visitor from another | 2 years |
_ga_LW2JSJN5GC |
Google Analytics | Maintains session state for our analytics property | 2 years |
_gid |
Google Analytics | Distinguishes one visitor from another | 24 hours |
_hjSessionUser_1244457 |
Hotjar | Recognises a returning visitor | 1 year |
_hjSession_1244457 |
Hotjar | Holds data for your current visit | 30 minutes |
Session recording. Hotjar records how visitors move through our pages — clicks, scrolling and mouse movement — so we can see where the site is confusing. Recordings are pseudonymised, meaning they are not labelled with your name. Please avoid entering sensitive information into any field on this site beyond what we ask for.
Advertising
These measure whether our advertising works, and are set only if you accept advertising cookies.
| Cookie | Set by | Purpose | Expires |
|---|---|---|---|
_gcl_au |
Google Ads | Measures whether an advert led to an enquiry | 90 days |
We do not sell your personal information to advertisers.
Some pages include content from other companies, which may set their own cookies. We do not control these:
| Service | What it does | Their policy |
|---|---|---|
| Feefo | Displays our independent customer reviews | feefo.com/en-GB/legal |
| Wistia | Plays videos on our pages | wistia.com/privacy |
| Google Maps | Shows apartment locations | policies.google.com/privacy |
| X (Twitter) | Displays our social feed | x.com/en/privacy |
Some browsers can send a “Do Not Track” signal. There is no agreed industry standard for responding to it, so this site does not currently respond to these signals. Your cookie choices on this site are respected regardless.
We review this policy whenever we change the tools we use, and at least once a year. The date at the top shows when it was last updated.
Questions about cookies or your personal information:
Email: enquiries@clarendonuk.com
Post: Wraysbury Hall, Ferry Lane, Hythe End, Staines upon Thames TW19 6HG
Phone: +44 (0) 1784 489200
If you are unhappy with how we have handled your information, please tell us first — we will acknowledge your complaint within 30 days and respond as quickly as we can. You can also complain to the Information Commissioner’s Office at ico.org.uk/concerns or 0303 123 1113.