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Clarendon Win Best Independent Services Apartment Operator London 2017

Best Independent Serviced Apartment Operator London 2017

 
 
 

What our guests are saying

Wed 30th Aug 2017
I stayed at two Clarendon apartments in London, one at Four Steward Street for four weeks and then at One Pepys Street for an additional four days immediately afterwards. Both were in great locations, and perfectly adequate for somewhere to stay whilst finding your feet in the city. The check in process for Four Steward Street was appalling. I was sent two emails giving me a location at which to pick up the keys. I arrived off a long distance flight from Melbourne to the specified address, and had to make an international call from my mobile to get the key access code - as they refused to provide this to me in advance. After ten minutes on the phone, I was told the address in my emails was not correct and I should go directly to the apartment. At the apartment, I was cut off given a lack of reception/coverage in the corridor. I called back and despite having to give my mobile number on both occasions was told they could not call me if I was cut off again. I also had to re-explain the entire situation to both people. On the second call I was told that the key would be hanging on a wall under the stairs. Of course, I was cut off once more and the keys were in a locked safe. On the third call I was finally given the information required to check in to my apartment. I requested a feedback form, or the information as to how to escalate the issue as a complaint - my contact details were taken (for the fourth time) and I was never contacted again. During my stay at Four Steward I noticed that the apartment was only minimally cleaned. Over four weeks it was not vacuumed in the living area, and the benches were not wiped down. However, clean dishes that were drying on the sink were put into the dish washer which was then run - again. The internet was also terrible. The 4G router automatically switched off every time I left the apartment, so I was using global roaming for a few days before I realised that in order to use the WiFi I had to turn on the router each time. A number of times it also froze and had to be rebooted. The Concierge at One Pepys was far more helpful, although this wasn't necessary as I had also been provided the door and key codes in advance. Although the apartment was perfectly fine, there were inconsistencies between the two in terms of facilities in the kitchens, what channels/programmes were available on the TV etc. Finally, when I realised I had left an Aus to UK adaptor in the Four Steward street apartment, I asked the weekend concierge at One Pepys if he could contact them about lost property. He said no! He then suggested I buy one from Boots, but then recommended a Boots store some twenty five minutes from the apartment (even though I was aware of three en route to that particular store).
Wed 23rd Aug 2017
Poor quality wifi, small rooms.
Hello,\nThank you for your comments regarding your stay with us. \nThere is not a great deal we can do about the space, however we do have plans in place to bring in a more robust internet facility as we understand it is of major importance to our guests. \nApologies for any inconvenience at your side.\nBest wishes,Joanna

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Quick Enquiry

Share with us any information that might help us with your request
+44 (0) 1784 489 200  |  enquiries@clarendonuk.com  |  Frequently Asked Questions

Please check your entries - from is a required field, to is a required field, from date must be in the future and to date must be after the from date
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Studio 1 Bed 2 Bed 3 Bed
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