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Clarendon Win Best Independent Services Apartment Operator London 2017

Best Independent Serviced Apartment Operator London 2017

 
 
 

What our guests are saying

Thu 31st Aug 2017
very clean apartment very great garden outside, especially for the dog
Dear Clarendon Guest,\n\nThanks for taking the time to write a review - Wraysbury Hall is very dear to us and we're glad you and your dog enjoyed your stay! We hope to see you again.\n\nBest wishes,\n\nJoanna\nClient and Guest Services Director
Wed 30th Aug 2017
I stayed at two Clarendon apartments in London, one at Four Steward Street for four weeks and then at One Pepys Street for an additional four days immediately afterwards. Both were in great locations, and perfectly adequate for somewhere to stay whilst finding your feet in the city. The check in process for Four Steward Street was appalling. I was sent two emails giving me a location at which to pick up the keys. I arrived off a long distance flight from Melbourne to the specified address, and had to make an international call from my mobile to get the key access code - as they refused to provide this to me in advance. After ten minutes on the phone, I was told the address in my emails was not correct and I should go directly to the apartment. At the apartment, I was cut off given a lack of reception/coverage in the corridor. I called back and despite having to give my mobile number on both occasions was told they could not call me if I was cut off again. I also had to re-explain the entire situation to both people. On the second call I was told that the key would be hanging on a wall under the stairs. Of course, I was cut off once more and the keys were in a locked safe. On the third call I was finally given the information required to check in to my apartment. I requested a feedback form, or the information as to how to escalate the issue as a complaint - my contact details were taken (for the fourth time) and I was never contacted again. During my stay at Four Steward I noticed that the apartment was only minimally cleaned. Over four weeks it was not vacuumed in the living area, and the benches were not wiped down. However, clean dishes that were drying on the sink were put into the dish washer which was then run - again. The internet was also terrible. The 4G router automatically switched off every time I left the apartment, so I was using global roaming for a few days before I realised that in order to use the WiFi I had to turn on the router each time. A number of times it also froze and had to be rebooted. The Concierge at One Pepys was far more helpful, although this wasn't necessary as I had also been provided the door and key codes in advance. Although the apartment was perfectly fine, there were inconsistencies between the two in terms of facilities in the kitchens, what channels/programmes were available on the TV etc. Finally, when I realised I had left an Aus to UK adaptor in the Four Steward street apartment, I asked the weekend concierge at One Pepys if he could contact them about lost property. He said no! He then suggested I buy one from Boots, but then recommended a Boots store some twenty five minutes from the apartment (even though I was aware of three en route to that particular store).
Wed 23rd Aug 2017
Poor quality wifi, small rooms.
Hello,\nThank you for your comments regarding your stay with us. \nThere is not a great deal we can do about the space, however we do have plans in place to bring in a more robust internet facility as we understand it is of major importance to our guests. \nApologies for any inconvenience at your side.\nBest wishes,Joanna
Thu 13th Jul 2017
Internet connection was a 4G hotspot, very slow and poor quality. Flat was cramped, barely enough room to walk around the bed. Sink was tiny and impractical. Otherwise it was an alright flat.
Hello,\n\nThank you for your comments regarding your stay with us. There is not a great deal we can do about the space, however we do have plans in place to bring in a more robust internet facility as we understand it is of major importance to our guests. Apologies for any inconvenience at your side.\n\nBest wishes,\n\nJoanna
Fri 23rd Jun 2017
The apartment is very modern and well maintained. I had no problem during the two months that I used the apartment.
Thu 11th May 2017
My apartment was great quality: modern, spacious, clean, and in a great location. The management was available to resolve any issues.
Thu 11th May 2017
Overall services were very good including the customer service over the phone, housekeeping and maintenance. However, for a part of my time, they had some construction, repair work going on and the state of the elevators during this time was poor. I think that was a one-off situation but I would highly recommend this place. Great location and great service overall!
Thu 11th May 2017
The cleaning service i received was not particularly good. There were black hairs in the sink and tub (I have blonde hair). The bed sheets were not of a particularly good quality, and there was no top sheet. however, the layout of the apartment was good and it received good natural light.
Mon 13th Mar 2017
Poor location, broken central heating.
Dear Nikhil,\n\nI'm sorry to hear you had a bad experience during your recent stay with us. We do perform pre arrival checks before any of our guests check in and we're usually able to identify and resolve any issues. Despite our best efforts to be proactive, some of our systems do not perform the way we would like and there are occasionally issues during a guest's stay. \n\nAs soon as we became aware of you experiencing a heating issue, we attended your apartment, made an assessment of any repair required and supplied you with electric portable heaters. I understand from checking with my operations team that we were able to identify and repair the fault with the heating within the same week.\n\nThe location is very central and well positioned for access to Blackfriars and surrounding businesses. It's obviously a busy area of London but we find it's well liked and favoured by our corporate clients who require easy access to their offices. We will note your comments re location with your booking team and keep it in mind for future. \n\nAgain, apologies for the difficulty you experienced with the heating and I hope we can welcome you back to stay with us again.\n\nBest wishes,\nJoanna Cross\nClient and Guest Services Director
Tue 7th Mar 2017
It was a really nice apartment but one issue is that the instructions on where to take out the rubbish and recycle in the manual are completely wrong. There was nowhere to recycle that I could enter in the whole building.
Mon 6th Mar 2017
Having my apartment cleaned every week, and being provided with clean bed linens and bath towels was absolute heaven!!!
Fri 18th Nov 2016
Very noisey. Bedroom window not closing properly. Other residents banging main door trying to gain access at 0400. Couldn't gain access to main door myself when new keypad was fitted.
Wed 2nd Nov 2016
Noisy due to the construction site nearby, I have been staying the same flat on 4/F or 5/F for my last 3 visits, a bit disappointing not being allocated to another one as I requested, regardless of my frequent visits. I travel to London very regularly...
Thank you for taking the time to rate your stay at Discovery Dock East. We do realize that the nearby construction is inconvenient. I have passed your comment to our Reservations Team so that they know for your next visit not to allocate you an apartment on that side of the building. Regards The Clarendon Team
Wed 2nd Nov 2016
Service was extremely prompt
Thank you for you great review of your stay at Burleigh Mansions. We look forward to welcoming you back soon. Regards The Clarendon Team

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+44 (0) 1784 489 200  |  enquiries@clarendonuk.com  |  Frequently Asked Questions

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