Menu
Clarendon Win Best Independent Services Apartment Operator London 2017

Best Independent Serviced Apartment Operator London 2017

What our guests are saying

Thu 13th Jul 2017
Internet connection was a 4G hotspot, very slow and poor quality. Flat was cramped, barely enough room to walk around the bed. Sink was tiny and impractical. Otherwise it was an alright flat.
Hello,
Thank you for your comments regarding your stay with us. There is not a great deal we can do about the space, however we do have plans in place to bring in a more robust internet facility as we understand it is of major importance to our guests. Apologies for any inconvenience at your side.
Best wishes,
Joanna
Fri 23rd Jun 2017
The apartment is very modern and well maintained. I had no problem during the two months that I used the apartment.
Thu 11th May 2017
My apartment was great quality: modern, spacious, clean, and in a great location. The management was available to resolve any issues.
Thu 11th May 2017
Overall services were very good including the customer service over the phone, housekeeping and maintenance. However, for a part of my time, they had some construction, repair work going on and the state of the elevators during this time was poor. I think that was a one-off situation but I would highly recommend this place. Great location and great service overall!
Thu 11th May 2017
The cleaning service i received was not particularly good. There were black hairs in the sink and tub (I have blonde hair). The bed sheets were not of a particularly good quality, and there was no top sheet. however, the layout of the apartment was good and it received good natural light.
Mon 13th Mar 2017
Poor location, broken central heating.
Dear Nikhil,
I'm sorry to hear you had a bad experience during your recent stay with us. We do perform pre arrival checks before any of our guests check in and we're usually able to identify and resolve any issues. Despite our best efforts to be proactive, some of our systems do not perform the way we would like and there are occasionally issues during a guest's stay.
As soon as we became aware of you experiencing a heating issue, we attended your apartment, made an assessment of any repair required and supplied you with electric portable heaters. I understand from checking with my operations team that we were able to identify and repair the fault with the heating within the same week.
The location is very central and well positioned for access to Blackfriars and surrounding businesses. It's obviously a busy area of London but we find it's well liked and favoured by our corporate clients who require easy access to their offices. We will note your comments re location with your booking team and keep it in mind for future.
Again, apologies for the difficulty you experienced with the heating and I hope we can welcome you back to stay with us again.
Best wishes, Joanna Cross Client and Guest Services Director
Tue 7th Mar 2017
It was a really nice apartment but one issue is that the instructions on where to take out the rubbish and recycle in the manual are completely wrong. There was nowhere to recycle that I could enter in the whole building.
Mon 6th Mar 2017
Having my apartment cleaned every week, and being provided with clean bed linens and bath towels was absolute heaven!!!
Fri 18th Nov 2016
Very noisey. Bedroom window not closing properly. Other residents banging main door trying to gain access at 0400. Couldn't gain access to main door myself when new keypad was fitted.
Wed 2nd Nov 2016
Noisy due to the construction site nearby, I have been staying the same flat on 4/F or 5/F for my last 3 visits, a bit disappointing not being allocated to another one as I requested, regardless of my frequent visits. I travel to London very regularly...
Thank you for taking the time to rate your stay at Discovery Dock East. We do realize that the nearby construction is inconvenient.

I have passed your comment to our Reservations Team so that they know for your next visit not to allocate you an apartment on that side of the building.

Regards

The Clarendon Team
Wed 2nd Nov 2016
Service was extremely prompt
Thank you for you great review of your stay at Burleigh Mansions.

We look forward to welcoming you back soon.

Regards

The Clarendon Team
Wed 28th Sep 2016
excellent service, clean apartments, beautiful location.
Thanks so much for your great review of your stay with us at Wraysbury Hall.

Come back and stay again soon.

Regards

The Clarendon Team
Mon 19th Sep 2016
Other than a problem with the front door lock on entry (the electronic lock wasn't unlocking properly), it was a great experience.

Quick Enquiry

Share with us any information that might help us with your request
+44 (0) 1784 489 200  |  enquiries@clarendonuk.com  |  Frequently Asked Questions

Please check your entries - from is a required field, to is a required field, from date must be in the future and to date must be after the from date
Approximately when would like to stay?
Number of rooms required
Studio 1 Bed 2 Bed 3 Bed
Email Phone
 

Quick Enquiry

Share with us any information that might help us with your request
+44 (0) 1784 489 200  |  enquiries@clarendonuk.com  |  Frequently Asked Questions

Please check your entries - from is a required field, to is a required field, from date must be in the future and to date must be after the from date
Approximately when would like to stay?
Number of rooms required
Studio 1 Bed 2 Bed 3 Bed
Email
Phone
 

Members of

CHPA ITM ARP Eura