Making an enquiry and booking with Clarendon

I submitted a web enquiry, when will I hear back?

We like to get back to you as soon as possible because after all, we want you stay with the best! If you submitted an enquiry over the weekend then expect to hear from us Monday morning (GMT) with the options available together with our best available rate, there may even be a few suggestions you hadn’t considered which the team think may suit your needs. And if we don’t have availability we still let you know, just please don’t forget us next time you are in town and hopefully we will have a space for you to make home.

What are the benefits of staying in a Clarendon serviced apartment?

Clarendon’s serviced apartments provide guests much more flexibility, control and freedom compared to hotels. All apartments are fully furnished providing a separate bedroom, living area and fully equipped kitchen. All apartments have a Freeview digital TV and Free Broadband Internet access. Weekly housekeeping service which includes bedlinen and towel change is also provided as standard.

What is included in the nightly rate?

The rate we quote is the rate you pay and nothing more. Rates include all utilities, a weekly housekeeping service (including fresh bed linen and towels changed weekly) WIFI internet and Freeview TV (Satellite where stated) and are inclusive of VAT. We even throw in a welcome pack to help you settle in!

Can I view your serviced apartments in London prior to making a reservation?

Yes, if you are planning on staying with Clarendon for an extended period of time we would recommend you do this. To familiarise yourself with the apartment and local area call our reservations team to arrange a viewing. +44 (0)1784 489 200 (option 1). Alternatively why not take a look at the 3d tours and see your preferred apartments from the comfort of your own home.

Can I extend my booking in a serviced apartment?

Yes, subject to availability. Many guests do extend their stay as plans change. If you believe you will likely to need to extend your accommodation beyond the period originally booked and paid for, then contact us as soon as possible to make us aware. We will always try where possible to accommodate your new dates however we cannot guarantee any extensions as this is dependent on availability at the time of enquiry.

Can I make a group booking in a Clarendon serviced apartment?

Yes, it is possible to make group bookings. Our team are on hand and familiar working with companies who have regular teams of people coming to London. If you need to discuss your requirements or would simply like some guidance on the options available at Clarendon then call our reservation team direct or drop them an email. +44 (0)1784 489 200 (option 1)

Is it possible to request an extra bed in the apartment?

Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged at £60+VAT. Please advise reservations at the time of booking.

Do you provide cots and highchairs in the serviced apartment?

Yes, cots and high chairs are available at an additional one-off charge £60+VAT each. Please advise reservations at the time of booking.

When will I receive my booking confirmation?

You will receive a reservation confirmation and check-in instructions by email shortly after making a booking. In the event you don’t receive this information please contact our reservation team BEFORE travelling. You will require this information to check-in. +44 (0)1784 489 200 (option 1)

Do I have to stay for a minimum number of nights?

All Clarendon ask is you stay for a minimum of 7 nights. In some apartments in Covent Garden and Soho, the minimum stay is 90 nights. The minimum stay is clearly stated against each apartment building.

Can I make a booking with a credit card?

Yes bookings can be made by credit card and Clarendon accept most major credit cards including Visa, MasterCard, AMEX, Solo, Maestro and Diners. All transactions are processed in GBP (Great British Pounds).

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On arrival, what to expect and during your stay

What to expect from a serviced apartment?

A serviced apartment is similar to a hotel room with one exception, it’s not one room! So expect a home away from home, a comfortable living/dining space, a well equipped kitchen with all the modern conveniences to enable you to cook what you want when you want and a separate bedroom for that all important restful night’s sleep. And of course a bathroom with either separate shower or bath with overhead shower is a feature of all apartments. As part of the weekly service, fresh towels and bed linen are provided. As standard free WIFI is provided in all apartments keeping you connected and we even provide a complimentary welcome pack and toiletries to get your stay kick started.

What time can I check in/check-out of my serviced apartment?

Check-in after 2pm/Check-out before 10am

In the event you will be arriving before 2pm and wish to check in early we would recommend you book your apartment from the previous night.

What time do Clarendon offices open?

Our offices are open;

Mon-Fri 8.30 – 6pm (Mon – Fri) GMT

Will I be met on arrival at the apartment?

Most Clarendon apartment buildings operate a self-check-in procedure so you will NOT be met on arrival. Don’t worry though, you will be provided detailed check in instructions once your booking is confirmed and well ahead of your arrival.

How do I collect the keys to my serviced apartment?

Following confirmation of your booking you will receive check-in and key collection instructions. Clarendon operates a self-check-in procedure which is easy and straight forward.  You will be provided with all the information you need to collect your keys and access your apartment. The exceptions are where a building operates a concierge. In this instance you keys will be issued on arrival at the concierge desk. Where apartment buildings operate a concierge is clearly indicated online. If you have any queries you may of course contact our guest services team on + 44 (0)1784 489 200 (option 2) or email

What is provided in a Clarendon Serviced Apartment welcome pack?

Our guests tell us they appreciate a coffee and a bite to eat so whenever and wherever you stay with us you can expect milk, tea, coffee, sugar & sweetener, water, OJ, Pringles, biscuits, cereals, pasta and pasta sauce…just a little something to kick start your day, we hope you enjoy. In addition we provide complimentary toiletries on arrival. Dishwasher tablets and toilet paper is replenished weekly as part of the weekly housekeeping service.

Who do I contact if I have a problem outside of normal office hours?

If it’s a real emergency then please call us our Guest Services Emergency number 0870 042 7478, if not then email our guest services team on

Can I have friends and family visit/stay at my apartment?

Yes, you can have friends/family to visit or stay as long as the maximum occupancy of the Apartment is not exceeded. Under the immigration (Hotel Records) Order 1972 we are also required to keep a record of the full name and nationality of all guests over 16 years, so you will need to call ahead of their arrival and provide us with this information. And aside to this we will also want to make sure they are comfortable and you have adequate towels etc.

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Services and features included

Are towels and bed linen included?

Fresh bed linen and towels are provided weekly for your comfort and convenience and as part of Clarendon’s housekeeping service.

Do I need to bring my hairdryer with me during my stay?

There’s no need to bring your hairdryer. We’ve listened to our guests and provide these across all our apartments for your added convenience.

Do the apartments provide ironing facilities?

All apartments are provided with an iron and ironing board.

Do you provide a laundry service?

No need! Staying in a serviced apartment you’ll benefit from your very own washer/dryer and complimentary laundry tablets are provided on arrival.

Do you have luggage storage facilities in the apartment?

No, you will need to take all your luggage and personal items with you when you check out. Think about this when you make your booking, if for instance you are departing later in the day, you may want to consider booking an extra night so there’s no need for an early start, just stay in you apartment until you are ready to leave.

Is WIFI available in the apartments?

We understand speed is king which is why we continue to invest in ‘Fast Fibre’, the next generation internet provision. We have rolled this out at a number of our London apartment buildings where you can expect speeds up to 152 (mbps). Where it is not physically feasible we offer (4G mobile Wi-Fi). Like anywhere speeds do vary across London, so click here and enter your postcode to get a good idea of the speeds you can expect in the area of London you are planning to stay.

Will my apartment be cleaned and how often?

Yes, of course all apartments are cleaned on a weekly basis and this includes fresh bed linen and towels. Your cleaning day will be stated in your apartment welcome folder which is provided for reference during your stay.

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Making amendments to your booking and cancelling

How do I cancel/amend my reservation?

To make an amendment or to cancel your reservation you will need to contact Clarendon as soon as possible. Please email the reservations on or call +44 (0) 1784 489 200 (option 1). All cancellations and amendments made to reservations have to be received in writing and acknowledged by the team.

What are Clarendon cancellation terms?

Our cancellation terms depend on your length of stay and the notice you provide us. To browse our full terms and conditions and check our cancellation policy please click here

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Still have a question?
Talk to us on +44 (0)1784 489200

Quick Enquiry

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+44 (0) 1784 489 200  |  |  Frequently Asked Questions

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Quick Enquiry

Share with us any information that might help us with your request
+44 (0) 1784 489 200  |  |  Frequently Asked Questions

Please check your entries - from is a required field, to is a required field, from date must be in the future and to date must be after the from date
Approximately when would like to stay?
Number of rooms required
Studio 1 Bed 2 Bed 3 Bed

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