As part of Clarendon’s constant service improvements programme, Guest Welcome packs have been enhanced, specifically designed to include essential items and sourced products to help guests settle in on arrival.
Operations Director Joanna Cross comments, ‘we’ve all experienced arriving at accommodation at an odd hour following a long journey and in need of an energy boost or cup of tea. We’ve gone one step further to ensure that regardless of the time of day, Clarendon guests have a choice of provisions from light refreshments and snacks to preparing a wholesome meal.’
Welcome Packs include a selection of breakfast jams and marmalades, crafted pineapple, coconut and lime juice, cereal muesli bars, fusilli pasta and pesto sauce as well as Lyons coffee and Clipper Fairtrade Tea.
And for Pets:
In addition to enhanced guest Welcome Packs new ‘Pet Parcels’ have been introduced to cater for a growing number of guests travelling with pets. Clarendon is one of only a few London operators to accept pets at Wraysbury Hall. Situated in West London and offering the perfect facilities; Wraysbury Hall provides spacious family sized accommodation complemented by 3.5 acres of Thames riverside gardens ideally suited to doggy walking and pet exercise.
Joanna adds, ‘Sourcing pet-friendly accommodation in London is a challenge and we see an ever increasing number of enquiries from business travellers and families relocating, where the prospect of leaving their beloved family pet behind is a heart-breaking thought or simply not an option. Wraysbury Hall is unique and offers an environment that caters for both the needs of our guests and their pets. Feedback so far from guests to experience this new service has been incredibly positive. We do however appreciate not all guests are travelling with pets which is why apartments post a pet stay are subject to a deep clean including all soft furnishings and fabrics to ensure the highest levels of cleanliness and comfort are maintained.
The new pet parcels are free of charge and specifically tailored to the type and size of pet and include food bowls, treats, biscuits and toys. Pet parcels are not exclusive to dogs, friendly felines can also expect some exciting treats awaiting their arrival. All pets also receive a welcome note of their very own, along with an accompanying note containing pet friendly dining suggestions for their owners.