FAQ
Making an enquiry and booking with Clarendon
We like to get back to you as soon as possible because after all, we want you stay with the best! If you submitted an enquiry over the weekend then expect to hear from us Monday morning (GMT) with the options available together with our best available rate, there may even be a few suggestions you hadn’t considered which the team think may suit your needs. And if we don’t have availability we still let you know, just please don’t forget us next time you are in town and hopefully we will have a space for you to make home.
Clarendon’s apartments provide guests much more flexibility, control and freedom compared to hotels. All apartments are fully furnished providing a separate bedroom, living area and fully equipped kitchen. All apartments offer Freeview digital TV and free WIFI. A weekly housekeeping service which includes bed linen and towel change is also provided as standard.
The rate we quote is the rate you pay and nothing more. Rates include all utilities, a weekly housekeeping service (including fresh bed linen and towels changed weekly) WIFI internet and Freeview TV and welcome pack. Rates exclude VAT.
Yes, if you are planning on staying with Clarendon for an extended period of time we would recommend you do this. To familiarise yourself with the apartment and local area call our reservations team to arrange a viewing. +44 (0)1784 489 200 (option 1). Alternatively why not take a look at the 3D tours and take a look round your preferred apartments from the comfort of your own home.
Yes, subject to availability. Many guests do extend their stay as plans change. If you believe you will likely to need to extend your accommodation beyond the period originally booked and paid for, then contact us as soon as possible to make us aware. We will always try where possible to accommodate your new dates however we cannot guarantee any extensions as this is dependent on availability at the time of enquiry.
Yes, it is possible to make group bookings. Our team are on hand and familiar working with companies who have regular teams of people coming to London. If you need to discuss your requirements or would simply like some guidance on the options available at Clarendon then call our reservation team direct or drop them an email. +44 (0)1784 489 200 (option 1) enquiries@clarendonlondon.com
Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged at £70+VAT. Please advise reservations at the time of booking.
Yes, cots and highchairs are available at an additional one-off charge £60+VAT each. Please advise reservations at the time of booking.
You will receive a reservation confirmation and check in instructions by email shortly after making a booking. In the event you don’t receive this information please contact our reservation team BEFORE travelling. You will require this information to check-in. +44 (0)1784 489 200 (option 1) enquiries@clarendonlondon.com
A minimum stay is required, in all locations, and varies from property to property. Any restrictions will be made clear to you at the enquiry stage and reconfirmed at the booking stage.
Yes, bookings can be made by credit card and Clarendon accept most major credit cards including Visa, MasterCard, AMEX, Solo, Maestro and Diners. All transactions are processed in GBP (Great British Pounds).
On arrival, what to expect and during your stay
A serviced apartment is similar to a hotel room with one exception, it’s not one room! So expect a home away from home, a comfortable living/dining space, a well equipped kitchen with all the modern conveniences to enable you to cook what you want when you want and a separate bedroom for that all important restful night’s sleep. And of course a bathroom with either separate shower or bath with overhead shower is a feature of all apartments. As part of the weekly service, fresh towels and bed linen are provided. As standard free WIFI is provided in all apartments keeping you connected.
Check in after 3pm/Check out before 10am
In the event your arrival time is before 2pm and you wish to check in early, we would recommend you book your apartment from the previous night to guarantee early check in.
Our offices are open;
Mon-Fri 08:00 – 18:00 (Mon – Fri) GMT
Most Clarendon apartment buildings operate a self check in procedure so you will NOT be met on arrival. Don’t worry though, you will be provided detailed check in instructions once your booking is confirmed and well ahead of your arrival.
Following confirmation of your booking you will receive check-in and key collection instructions. Clarendon operates a self check in procedure which is easy and straight forward. You will be provided with all the information you need to collect your keys and access your apartment. The exceptions are where a building operates a concierge. In this instance you keys will be issued on arrival at the concierge desk. Where apartment buildings operate a concierge is clearly indicated online. If you have any queries you may of course contact our guest services team on + 44 (0)1784 489 200 (option 2) or email guestservices@clarendonlondon.com
Yes, you can have friends/family to visit or stay as long as the maximum occupancy of the apartment is not exceeded. Under the immigration (Hotel Records) Order 1972 we are also required to keep a record of the full name and nationality of all guests over 16 years, so you will need to call ahead of their arrival and provide us with this information. And aside to this we will also want to make sure they are comfortable and you have adequate towels etc.
Services and features included
Fresh bed linen and towels are provided weekly for your comfort and convenience and as part of Clarendon’s housekeeping service.
There’s no need to bring your hairdryer. We’ve listened to our guests and provide these across all our apartments for your added convenience.
All apartments are provided with an iron and ironing board.
No need! Staying in a serviced apartment you’ll benefit from your very own washer/dryer and complimentary laundry tablets are provided on arrival.
No, you will need to take all your luggage and personal items with you when you check out. Think about this when you make your booking. If for instance you are departing later in the day, you may want to consider booking an extra night so there’s no need for an early start, just stay in you apartment until you are ready to leave.
We understand speed is king which is why we continue to invest in WIFI. At a number of our London apartment buildings you can expect speeds up to 152 (mbps). However like anywhere speeds do vary across London, and though we endeavour to provide the very fastest speeds we are still restricted to the available internet providers in any given area.
Yes, of course all apartments are cleaned on a weekly basis and this includes fresh bed linen and towels. Your cleaning day will be stated in your apartment welcome folder which is provided for reference during your stay.
Making amendments to your booking and cancelling
To make an amendment or to cancel your reservation you will need to contact Clarendon as soon as possible. Please email the reservations on enquiries@clarendonlondon.com or call +44 (0) 1784 489 200 (option 1). All cancellations and amendments made to reservations have to be received in writing and acknowledged by the team.