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Clarendon Win Best Independent Services Apartment Operator London 2017

Best Independent Serviced Apartment Operator London 2017

 
 
 

What our guests are saying

Thu 13th Jul 2017
Internet connection was a 4G hotspot, very slow and poor quality. Flat was cramped, barely enough room to walk around the bed. Sink was tiny and impractical. Otherwise it was an alright flat.
Hello,\n\nThank you for your comments regarding your stay with us. There is not a great deal we can do about the space, however we do have plans in place to bring in a more robust internet facility as we understand it is of major importance to our guests. Apologies for any inconvenience at your side.\n\nBest wishes,\n\nJoanna
Mon 13th Mar 2017
Poor location, broken central heating.
Dear Nikhil,\n\nI'm sorry to hear you had a bad experience during your recent stay with us. We do perform pre arrival checks before any of our guests check in and we're usually able to identify and resolve any issues. Despite our best efforts to be proactive, some of our systems do not perform the way we would like and there are occasionally issues during a guest's stay. \n\nAs soon as we became aware of you experiencing a heating issue, we attended your apartment, made an assessment of any repair required and supplied you with electric portable heaters. I understand from checking with my operations team that we were able to identify and repair the fault with the heating within the same week.\n\nThe location is very central and well positioned for access to Blackfriars and surrounding businesses. It's obviously a busy area of London but we find it's well liked and favoured by our corporate clients who require easy access to their offices. We will note your comments re location with your booking team and keep it in mind for future. \n\nAgain, apologies for the difficulty you experienced with the heating and I hope we can welcome you back to stay with us again.\n\nBest wishes,\nJoanna Cross\nClient and Guest Services Director

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Quick Enquiry

Share with us any information that might help us with your request
+44 (0) 1784 489 200  |  enquiries@clarendonuk.com  |  Frequently Asked Questions

Please check your entries - from is a required field, to is a required field, from date must be in the future and to date must be after the from date
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