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What our guests are saying

042 DISCOVERY DOCK EAST
Sun 17th Apr 2016
1
Service was very responsive when I called in with a complaint about a light and the garbage compactor/Garburator. One stove element was not working the whole time, but did not affect me. Suggestions: Put a few hooks on the walls or door in the bathroom for towels, and in the bedroom for shirts. Provide clear instructions on how to adjust the heat in the apartment. I had difficulty understanding the manufacturers instructions on the kitchen counter. The phone service was poor - I never got it working to allow outbound calling.
Thank you for taking the time to rate your stay with us.

I'm sorry to hear about the issues you had during your stay. All your comments have been passed on to the Guest Services and Operations teams.

I hope you will be coming back and will have a stay more in keeping with the standards you expect from us.

Regards

The Clarendon Team
306 ONE PEPYS STREET
Fri 15th Apr 2016
I found little support to either keep my luggage pending for check-in (the guy at reception was in no way willing to help in any way).The dematerialized check-in is also the epitome of cost-cutting-related impersonal and dishumanized treatment.
Thank you for taking the time to rate your stay with us at One Pepys Street.

I am very sorry to hear that you had this experience with your luggage on arrival. Unfortunately, the front desk team is not employed by Clarendon but are part of the building's management staff.

All guests arriving at Pepys Street are made aware in advance that this is a self check-in property.

However, I do hope you enjoyed your week's stay once you had settled in.

Kind regards

The Clarendon Team
04 CLARENDON HOUSE
Fri 15th Apr 2016
Perfect service and Debbie you were great, thanks!
Thank you for your review. We all hope to welcome you back soon.

Best

The Clarendon Team
607 COBALT POINT LANTERNS COURT
Wed 30th Mar 2016
The cleaning service and concierge response to queries were highly satisfactory. The room build and quality was impressive. Furthermore, the proximity to Tesco is an added plus. The gym facility could be improved butoverall a very fine apartment.
So pleased that you enjoyed your stay at Cobalt Point, Lanterns Court.

We hope you'll be back again soon!

Best

The Clarendon Team
APARTMENT 7 36-38 WEST STREET
Wed 30th Mar 2016
Very professional & efficient.
Great communication & location of apartment
Thank you so much for your great review of your stay at our West Street Apartments.

We hope to welcome you back again soon.

Best

The Clarendon Team
G04 ONE PEPYS STREET
Wed 30th Mar 2016
The flat was fine and the cleaners did a good job but the shower door leaked and it was impossible to keep the water from saturating the floor. I mentioned this to Clarendon directly but nothing was ever done about it. So not a great response by them.
Thank you for taking the time to rate your stay with us at One Pepys Street.

I am sorry you had an issue with the shower and have passed your comments to our Guest Services and Maintenance Teams so that we can improve our response in such situations.

I hope we'll have the opportunity to welcome you back in the future.

Kind regards

The Clarendon Team
21 GOOCH HOUSE
Wed 30th Mar 2016
Really excellent from the first contact. My initial enquiry was handled quickly and efficiently. We booked several months in advance, and when I contacted the team a couple of weeks before our arrival I got the same immediate, helpful response confirming that our booking was in good order. Very reassuring! Checking in was simple and user friendly. The apartment was fabulous - in pristine condition, and with everything to make it comfortable. I wouldn't hesitate to recommend Clarendon.
Thank you for your absolutely wonderful review of your stay with us at Gooch House. We're so pleased you had a lovely stay and hope we'll be able to welcome you back sometime very soon!

Best

The Clarendon Team
04 CLARENDON GARDENS
Wed 30th Mar 2016
Excellent stay at the Clarendon House & Gardens in Kew. The only thing the apartment lacked that we missed was an in-room safe. Clarendon staff were a pleasure to deal with from start to finish.
So pleased you had such a good stay with us at Clarendon Gardens.

We very much look forward to welcoming you back when you return with your family in May.

Best

The Clarendon Team
041 DISCOVERY DOCK EAST
Wed 30th Mar 2016
Besides the admin error in booking, a really good apartment.

Thanks

Simone
So glad you enjoyed your stay at Discovery Dock East. I see from our system you are booked to return.

We look forward to welcoming you back.

Best

The Clarendon Team
401 ONE PEPYS STREET
Wed 30th Mar 2016
Apartment is warm and cosy, good location
So glad you liked your apartment at One Pepys Street and hope you felt at home.

Do come back and stay again soon!

Best

The Clarendon Team
STUDIO 1 26 ROSE STREET
Tue 29th Mar 2016
Great location, excellent accomodations. Wonderful team. I would recommend the Clarendon group anytime.
Thank you for your wonderful review. Come back and stay again soon!

Best

The Clarendon Team
APARTMENT 7 25 GARRICK STREET
Tue 29th Mar 2016
Great clean accomodation. Issues with wifi for the first few days, however was resolved and no issues from that time.
Great location, felt safe when inside.
Thank you for taking the time to review your stay with us.

So glad that the wifi issue was resolved and that you liked the apartment and your stay.

Kind regards

The Clarendon Team
APARTMENT 3 94 SHAFTESBURY AVENUE
Tue 29th Mar 2016
I did not have a good time in the apartment. Bearing in mind I had stated via feedback to my transfer advisor that ideally we would have an apartment suitable for a young family (with 7 month old daughter), the Shaftesbury Avenue apartment had 66 stairs, no lift, and no place for buggy to be left downstairs safely. This meant that my wife and daughter moved to alternative accommodation as it was too much of a stressful location to deal with all that comes with having a young child in the family. I would not recommend this apartment for anyone in a similar situation to me. The apartment itself was well appointed, but just not suitable for me.
I am so sorry to hear about your experience at our Shaftesbury Avenue apartments. I have checked back through the booking documents and find that your booking company did not ask for a building with a lift or a baby cot. The booking was also made with us for just one adult.

Had we known that there was a baby involved, we would certainly not have suggested Shaftesbury Avenue as a suitable location for your stay.

I hope you are now settled in your permanent home but that we might be able to welcome you back in the future to a more appropriate property.

Kind regards

The Clarendon Team
11 WRAYSBURY HALL
Tue 8th Mar 2016
Very good and friendly service, clean and well maintained place, we felt welcome and the flat made a 4 week stay in stressy times of relocating a very pleasant base for us. Our pets weren´t a problem to bring either. The flat design could use some updating to the current century, otherwise very recommendable place.
Hello

Thank you for taking the time to leave us a review at such a busy time. We hope the two legged and four legged members of the family have all settled into your new home !

We've taken on board your comment about the apartment.

Best

The Clarendon Team
APARTMENT 7 25 GARRICK STREET
Wed 2nd Mar 2016
It was very good, I really much liked the location and quality of the apartment.
Hello

Thank you for your great review of your stay with us at Garrick Street. So glad you enjoyed the apartment. Please come back and stay again soon!

Best

The Clarendon Team
02 CLARENDON HOUSE
Wed 2nd Mar 2016
Great place to stay!
Thanks for your review. So glad you liked your apartment at Clarendon House.

Best

The Clarendon Team
08 CLARENDON HOUSE
Wed 2nd Mar 2016
Again a pleasant stay. Only ask would have been for for the bed mattress and support to be less Ikea like.
Thanks for taking the time to rate your stay at Clarendon House.

Your comment about the bed has been passed on to the Guest Services Team for action.

Best

The Clarendon Team
15 MANNING PLACE
Mon 29th Feb 2016
Very good service. Cleaning is very good !
Thank you for your lovely review of your stay. I do know that you and your family will be with us for quite a while longer and hope you enjoy the rest of the stay.

I know that the maintenance team have been in touch with you regarding the draught from the French doors and expect they will resolve this soon for you.

Best

The Clarendon Team
74 GOOCH HOUSE
Sat 27th Feb 2016
Everything to do with the apartment and service / attention from Clarendon was excellent.
The building itself could do with more attention. The common areas finally did receive a much needed paint job. However often the lobby was untidy and continued problems with elevator reliability.
We're so glad you enjoyed the apartment and our service.

As with many big buildings, we're at the mercy of the management company. And I can promise you that we are on their backs constantly to keep the lobby and common areas in good shape.

Hope to see you back again soon.

Best

The Clarendon Team
33 GOOCH HOUSE
Fri 26th Feb 2016
The apartment was marvellous, service terrific!
I would live there for ever :)

Great job
Wow! Thank you so much for your wonderful review. We can't wait to welcome you back.

Best

The Clarendon Team
304 COBALT POINT LANTERNS COURT
Fri 26th Feb 2016
Good service and always reply to my queries timely.
Hello

Thank you for taking the time to review your stay with us at Lanterns Court.

Come back and stay again soon!

Best

The Clarendon Team
01 - 140 MINORIES
Fri 26th Feb 2016
1. unit #1 at Minories has older, acoustically-transparent windows. It faces a busy commercial street with a bar, traffic, and periodic construction.
2. the bed is not very comfortable. Also, pillows are weak, comforter is short, and no extra bedding has been provided (extra blanket, etc).
3. very poor shower: cramped, temp is difficult to adjust, no shelf for items, door is partially broken.
4. very little shelving in bathroom.
5. unit temperature controls are not very intuitive.
6. the bedroom door is so squeaky that it has to be left open at night.
7. one of the two provided fans was not functioning properly (broken one ha excessive / constant noise).
8. CO2 detector in bedroom has a strobing-light once per minute 24 x 7.
9. very little dresser or other storage in the bedroom. Little room for luggage too.
10. washer / dryer takes far too long to operate and its controls are difficult.
11. building front door opens with difficulty and often does not latch (security issue).
12. building and common areas have very little character / design. Same with the immediate surrounding area.
13. building is constructed over the Tube’s busy Circle Line, so has regular 'rumbling' noise from trains and a periodic louder noise in the kitchen area from 5:30 am until 12:00 am or so.
You've stayed with us at The Minories so many times before, we're very sorry to hear that your recent stay has been much less than perfect.

I'm aware that your comments have been addressed directly to you by our Managing Director and hope that on your return you will have the Clarendon experience that you're accustomed to.

Best wishes

The Clarendon Team
082A DISCOVERY DOCK EAST
Fri 5th Feb 2016
Clean and nice flat. Good service and staff.
Thank you so much for reviewing your stay with us at Discovery Dock East.

Come back soon !

Kind regards

The Clarendon Team
Apartment 3 59 OLD COMPTON STREET
Fri 5th Feb 2016
Good service at all.
thank you very much for taking the time to review your stay at Clarendon Old Compton Street.

We hope to welcome you back soon.

Kind regards

The Clarendon Team
713 COBALT POINT LANTERNS COURT
Thu 4th Feb 2016
The receptionists were always friendly and helpful. Cleaning ladies did a great job. The only thing that wasn't so nice was that the towels often smelled like they have been forgotten inside the washing machine so it had a weird smell unfortunately.
Also we had two bulbs that broke while we were staying there and I called the office to ask if these could be changed. It never happened despite I called 3 times, but besides from that the stay was fine.
Thank you very much for taking the time to rate your stay with us at Lanterns Court.

I have passed on your comment about the towels to our housekeepers so they can follow this up.

I was surprised to hear that the bulbs had not been replaced so I checked back through our help desk records. You reported two bathroom lights not working on 13 January and Maintenance came on the 14th and replaced them. You reported one bathroom and one kitchen light out on 21 January and we also came and replaced these the following day.

I do hope you will come back and stay again.

Kind regards

The Clarendon Team
101 ONE PEPYS STREET
Wed 13th Jan 2016
Good location, however next to the train station so I can hear all trains leaving the station. Good standard. There was a mould on bathrooms silicone, I think the service provider should check the apartments more often to avoid similar situations.
Thank you for rating your stay with us. I do apologise for the condition of the silicone in the bathroom but am glad that we addressed the issue swiftly.

I do hope you will come back and stay again.

Kind regards

The Clarendon Team
STUDIO 1 26 ROSE STREET
Wed 13th Jan 2016
My whole experience from start to finish was excellent. The apartment was immaculate, comfortable and welcoming. I was particularly impressed with how precise the travel directions were via tube and foot. Effortless arrival and departure details. All in all a wonderful experience that I would love to repeat.
Thank you so much for taking the time to leave such a wonderful review of your stay with us at Rose Street. We're so glad you enjoyed your experience with Clarendon.

We look forward to welcoming you back in the near future.

Kind regards

The Clarendon Team
33 GOOCH HOUSE
Tue 12th Jan 2016
Very pleasing. They were nice enough to accomodate my request to check out a little later without making fuss. Boilor part was making sound, which they took care of. Thank you.
Thanks for your great review of your stay at Gooch House. If it's possible, we always try to accommodate late check out requests.

I do hope we'll be able to welcome you back soon.

Kind regards

The Clarendon Team
05 - 140 MINORIES
Mon 11th Jan 2016
Very quiet location for the holidays!
APARTMENT 8 MARYLEBONE APARTMENTS
Mon 11th Jan 2016
The apartment was clean and perfect for our situation!
Thank you for you great review of your stay with us at Marylebone Apartments. So glad you like the apartment and the area.

We hope you will be back again in the future.

Kind regards

The Clarendon Team
47A BRUSHFIELD STREET
Mon 11th Jan 2016
I would have been simplified the process of getting IDs (entry to the building & to the safe) for your apartments by eliminating any phone communications. Instead, I would have been implemented an online check-in via e-mail in a couple of days in advance before the settling.
Thank you for taking the time to rate your stay with us in Brushfield Street.

We note your comments and I will email you direct with a response.

Kind regards

The Clarendon Team
07 CLARENDON HOUSE
Mon 11th Jan 2016
Everything as expected.
Thank you very much for taking the time to review your stay with us at Clarendon House in Kew.

We do hope you will be back soon.

Kind regards

The Clarendon Team
08 CLARENDON HOUSE
Mon 11th Jan 2016
The rooms are convenient for the tube and in a lovely area. They could be made better by insuring that devices are connected and working (DVD players, for example) and by providing slightly better complimentary personal products such as soap. Lamps are not good for reading, especially by the bedside. Must note that the staff is responsive to problems and always polite.
Thank you for taking the time to rate your stay with us at Clarendon House.

The DVD player should indeed have been checked as working during the pre-arrival check and this issue has been passed to our Operations Team. We also note your comment regarding the bedside lamps.

We hope to welcome you back in the future.

Kind regards

The Clarendon Team
601 ONE PEPYS STREET
Fri 18th Dec 2015
The lights in the bathroom kept failing. They fixed them once and then they failed again.
Thank you for taking the time to rate to stay with us.

So sorry you had the inconvenience of some of the bathroom lights failing on two occasions. Sometimes it's the actual light fitting and not the bulbs. When this happens, we have to call in a qualified electrician to replace the lights.

Apart from that, I do hope you enjoyed you stay with us.

Kind regards

The Clarendon Team
APARTMENT 3 26 ROSE STREET
Thu 17th Dec 2015
very spacious and modern aprtment in a great location
So glad you liked your apartment at Clarendon Rose Street. Thank you for leaving such a nice review. We love the Covent Garden area too.

Kind regards

The Clarendon Team
04 - 140 MINORIES
Wed 16th Dec 2015
I really enjoy staying at the Clarendon apartments on Minories. Prime location for business travel.
Thanks for your review. It's great to hear that you enjoyed your stay at Clarendon Minories. Come back soon.

Kind regards

The Clarendon Team
713 COBALT POINT LANTERNS COURT
Wed 16th Dec 2015
Good service.
Thank you for taking the time to leave a review of your stay with us. We hope to be able to welcome you back in the future.

Kind regards

The Clarendon Team
APARTMENT 3 25 SAVAGE GARDENS
Wed 16th Dec 2015
Weekly cleaning service was great.
Thank you very much for leaving such a glowing review. We do hope you come back soon.

Kind regards

The Clarendon Team
01 WRAYSBURY HALL
Sun 13th Dec 2015
it is good service apartment.
Thank you very much for your review of your stay with Clarendon at Wraysbury Hall.

Kind regards

The Clarendon Team
59 GOOCH HOUSE
Wed 9th Dec 2015
I have stayed at Gooch many times and never have I been shut out until 2 PM. I came off a redeye from Los Angeles and was told to wait over 2 hours, when I knew that the apartment was ready and the key was in the box. I expect better service next time.
Thank you very much for taking the time to rate your last stay with us in Hammersmith. I realize that up to now you have been fortunate that your apartment has been ready early, but normal check in time is 2.00pm and to absolutely guarantee an early morning check in, it would really be necessary to book the apartment from the day before.

We do hope you are enjoying your current stay at Gooch House.

Kind regards

The Clarendon Team
02 WRAYSBURY HALL
Wed 9th Dec 2015
The apartment was excellent. It was spacious and had all amenities. It was indeed a pleasant stay.

Only one thing which was a challenge for me was mobility as I didn't have a vehicle - it was difficult to travel in the city - considering its location.
Thank you very much for taking the time to review your stay with us at Wraysbury Hall. We're really happy that you enjoyed your stay.

You are right that it is better to have a vehicle when staying at Wraysbury Hall as it isn't near public transport.

Kind regards

The Clarendon Team
APT 2 5 NORTH MEWS
Wed 9th Dec 2015
very attentive to my needs
Thank you for your lovely review. We do try our hardest to make our guests feel at home and to respond to any issues swiftly.

We hope you will come back again soon.

Kind regards

The Clarendon Team
306 ONE PEPYS STREET
Wed 9th Dec 2015
service is good, internet policy is a very appropriate and all the issues were reasonably re
Thank you for taking the time to post a review. I know you are still with us in a different apartment and hope you are enjoying your stay in Steward Street.

We do hope we'll be able to welcome you back again in the future.

Kind regards

The Clarendon Team
Apartment 2 59 OLD COMPTON STREET
Wed 9th Dec 2015
I liked the flat. It would be better if they can refill the kitchen paper.
Thank you so much for reviewing your stay with us in Soho. We are glad you liked your apartment.

The Clarendon Team
APARTMENT 6 36-38 WEST STREET
Wed 28th Oct 2015
Great location! Nice to have the food on the counter when I arrived since I was new to London and had been traveling for 25 hours, so I was hungry but too tired to go out. Loved that the sound from the street was blocked out by the windows.

I would have rated excellent if two things were changed:
* The couch and chair are extremely uncomfortable
* The wifi is weak and I often had to turn off the device and restart. This made working from the flat extremely difficult.
Thank you for your kind review of your stay at West Street. I'm glad you liked the food welcome pack on your arrival! We certainly don't want our guests to starve when they arrive!

I have passed your comments about the lounge furniture on to our housekeepers.

We are constantly looking to see if the Covent Garden area is due to be cabled for fibre internet. At the moment it is not available and we understand the frustration of the existing connection.

Kind regards

The Clarendon Team
086 DISCOVERY DOCK EAST
Sat 24th Oct 2015
It was nice
Thank you so much for taking the time to send a review of your stay. So glad you enjoyed it in spite of it being quite a short visit.

Kind regards

The Clarendon Team
APARTMENT 5 36-38 WEST STREET
Sat 24th Oct 2015
Clarendon Covent garden great location, modern, clean and very convenient
Thank you for your lovely review of your stay with us at West Street in Covent Garden. Come back and stay again soon!

Kind regards

The Clarendon Team
APARTMENT 6 25 GARRICK STREET
Sat 24th Oct 2015
Internet problem was always there. Also the engineer was not so responsive. Location was awesome, but please be more responsive towards complaints.
Thank you for taking the time out to rate your stay with us.

As you are no doubt aware, high speed internet service is not available in many central London areas, Covent Garden being one of them. We are constantly checking with service providers to find out when fibre services will be available. And where these do come online, we immediately upgrade to them. I am sorry you were frustrated by the 4G service provided.

Kind regards

The Clarendon Team
311 ONE PEPYS STREET
Fri 23rd Oct 2015
Very happy with service
Thank you so much for taking the time to post a review on your stay with us at Pepys Street. We look forward to welcoming you back in the future.

Kind regards

The Clarendon Team
204 COBALT POINT LANTERNS COURT
Fri 23rd Oct 2015
The flat was well organised and maintained. The Clarendon team were always prompt in responding, helpful and friendly. Thank you!
Thanks for your great review of your stay with us at Lanterns Court. We're so pleased that you enjoyed your visit and hope to welcome you back soon.

Kind regards

The Clarendon Team
1302 COBALT POINT LANTERNS COURT
Tue 29th Sep 2015
The apartment was ok, the cleaning service was mediocre.
Thank you for taking the time to rate your stay with us. Your comment about the housekeeping standard has been passed on to the Housekeeping Manager who is taking the necessary action.

Kind regards

The Clarendon Team
07 CLARENDON HOUSE
Fri 25th Sep 2015
Very helpful and willing staff who show good initiative. The flat was pleasant, well situated and well maintained. The only suggestions I would make for improvement are that the bed could be upgraded (it is perhaps too hard for the average woman) and it would be useful to have a safe (which I would think is common practice nowadays in similar establishments)
I would come back again in a heartbeat
Thank you for kindly reviewing your stay at Clarendon House. It was a great pleasure to be able to welcome you back again.

We have taken your comments on board regarding the bed and the safe.

Hope to see you back next year !

Kind regards

The Clarendon Team
061 DISCOVERY DOCK EAST
Fri 25th Sep 2015
Very well managed, great communication, good flat. Definitely a step above several other serviced apartment providers I've used.
Thank you for your lovely review of your stay with us. We do hope to welcome you back in the future.

Kind regards

The Clarendon Team
311 ONE PEPYS STREET
Fri 25th Sep 2015
Great flat. My only suggestion would be to put some summary instructions for the washing machine, dishwasher and microwave. They are different than they are in the U.S., and not intuitive to use. I figured it out with the provided user manual, but having a "cheat sheet" would have been nice.
Thank you so much for taking the time to review your stay at Pepys Street. I'm glad you enjoyed your time with us.

We have taken on board your comments about a shortened version of the appliance manuals and are discussing ways that we could roll this out.

I do hope we will be able to welcome you back in the future.

Kind regards

The Clarendon Team
503 ONE PEPYS STREET
Fri 25th Sep 2015
The stay was good, except for a very unfortunate experience I had with one of the doormen/receptionists (who was there on Tuesdays - I think Isaac?). He called me once on the apartment interphone and asked me whether I had found a permanent apartment in London. When I asked him why this was of interest to him, he insisted I give him a response (very aggressively and insistently) and told me he urgently wanted to show me some apartments. He wanted to know how much rent I was going to pay, if I had found a permanent apartment. I asked him not to call me back as these matters were not his business, and hung up. I then informed Clarendon House of this surprising (and quite intimidating) interaction - especially given I was in the same building as this man, and they said they would look into it. I asked Clarendon House not to lodge a formal complaint until I had left the temporary apartment.
Thank you very much for taking the time to send us such a detailed review. I am glad you had a good stay and have to apologise sincerely on behalf of the building management for the behaviour of the member of the concierge team who approached you. I think you are aware that the concierge service is employed by the building management company and are not Clarendon staff. As you had requested, we did not take the issue further until you had checked out, but please rest assured that this person's manager is aware of the incident and action is being taken to ensure that this sort of behaviour is not repeated.

Kind regards

The Clarendon Team
07 WRAYSBURY HALL
Sun 20th Sep 2015
Very good service, kind and accommodating staff, and nice apartment.
Thank you so much for your lovely review. I hope we will be able to welcome you and Jinx back again in the future.

Kind regards

The Clarendon Team
18 MANNING PLACE
Fri 18th Sep 2015
I was very happy with the service. The personal helped me many times. As an example I asked to change the bookings multiple times, and every time Carmen Bewick (my contact person) helped with great pleasure. I also asked to keep my car in a car park for longer period as there was problem with picking my car (and I had to travel back to my country) and I received great help to solve my problem. I have two suggestions. The first one- there are so many mosquitos so it would be great to have some protection/ solution against them especially in summer as it is getting hot and the window should be opened. the second one was that it was very hard to find the apartment. I would suggest to have better signs/ or put a sign in front of the building. Regards. Yusif Mammadov
Thank you very much for taking the time to review your stay with us. We are very glad to have been of assistance. I have passed your comments regarding mosquitoes and signage to our General Manager for Operations. We hope you will come back and stay again in the future.

Kind regards

The Clarendon Team
10 MANNING PLACE
Thu 10th Sep 2015
Because they dealt with our requests in a hurry and their services was very kind.
Thank you so much for your kind review of your stay at Manning Place. We hope you have settled into your new home and that we will have the pleasure of welcoming you back at some time in the future.

Kind regards

The Clarendon Team
03 - 140 MINORIES
Tue 8th Sep 2015
Good location but experience. Flat is clean. Weekly service is fine. Lower floor with not enough light is depressing. No unlimited wifi and provided 4G wifi is not stable enough to work from home.
Thank you for taking the time to rate your stay with us. We have been trying to get super high speed internet at our properties for some while and have just been advised that fibre broadband is going to be available in The Minories within the next six months.

I hope you will come back and stay again and that we will have good news for you regarding internet speeds.

Kind regards

The Clarendon Team
Apartment 2 59 OLD COMPTON STREET
Tue 8th Sep 2015
The apartment was great, very convenient, great location etc. Service was awesome too, I had a few interactions with the staff and they were all top-notch.
Thank you for taking the time to leave us such a great review of your stay with us in Soho. Hope you will be back again soon.

Kind regards

The Clarendon Team
02 WRAYSBURY HALL
Tue 8th Sep 2015
The apartment was very comfortable and well appointed. The staff, without exception were very kind and helpful. We look forward to returning next August.
Molly and Carl Veakins
607 COBALT POINT LANTERNS COURT
Tue 25th Aug 2015
The place was clean and well serviced.
We appreciate your taking the time to review your stay with us. We are glad you liked our service and hope to be able to welcome you back soon.
Kind regards

The Clarendon Team
702 DENISON HOUSE LANTERNS COURT
Tue 18th Aug 2015
The aparment was very nice and had everything that I could ask for. It made my long-term stay there very comforatable.
Thank you so much for taking the time to review your stay again. We're so glad you enjoyed your apartment and hope we will be able to welcome you back to Clarendon for a third stay in the future.

Kind regards

The Clarendon Team
15 MANNING PLACE
Tue 18th Aug 2015
Apartment was clean, well equipped, and well presented. It was a nice touch to have a few essential supplies in the apartment when we arrived. The only small down-side was the dishwasher, which was useless - it was simpler to wash dishes by hand. This is a small criticism - overall everything was excellent.
Thank you for taking the time to send us such a nice review of your stay at Manning Place. I'm glad the welcome pack was appreciated.

As you know, space in the kitchen is relatively tight so in order to fit in a good size fridge/freezer, we could only manage to squeeze in a slimline dishwasher.

I hope we'll have the opportunity to welcome you back in the future.

Kind regards

The Clarendon Team
07 - 140 MINORIES
Fri 14th Aug 2015
The apartment itself was decent, well furnished both inside the flat and in the communal areas with a good location. I had an issue with the shower during my stay that was quickly fixed.

Only two criticisms
1) the apartment was really hot all the time. It was particularly hot in London during my stay but even with all the windows open the flat seemed to get hotter and hotter during the evenings like there was central heating on somewhere.

2) There were pots and pans and cutlery etc. provided, but oddly no kitchen knives.
Thank you so much for your review of your stay. Sorry to hear about the glitches.

We do always try to remedy any maintenance issues as soon as possible. I can only apologise for the lack of kitchen knives. There should have been a knife block and the housekeepers say they don't understand where it could have gone. We have now put a new one in the apartment.

Your stay with us coincided with some of the hottest weather we've had in many a month. As you're aware, most London buildings don't have aircon, but we do provide tower fans to cool the apartments down as much as possible.

I do hope we will be able to welcome you again in the future.
Kind regards

The Clarendon Team
304 COBALT POINT LANTERNS COURT
Wed 12th Aug 2015
It was a good and pleasant stay since it's accessible to tube, dlr and my workplace. Amenities suit to my needs and I like most the kitchen area. The only thing that I want raise is that whenever I have query I,e, if they can lend an electric fan since it was summer and relatively hot, I didn't receive any reply from the management...and this is not the first time that I had similar incident with them. I
1 43A CHANDOS PLACE
Wed 12th Aug 2015
I lived in the flat about one year. The flat by itself was perfect, location is great and bedroom is very quiet. But service from Clarendon wasn't always good, I lived with broken things in bathroom for half year, sometimes ithout hot water; always it took about 3-5 days to fix the simpliest thing. Cleaning was poor.
Overall, for couple weeks the flat is perfect, for longer stay it is not so good.
Thank you for taking the time to rate your stay with us. I am sorry that you felt our service was not up to standard. I have checked back through our Help Desk tickets and will reply to your comments directly to your email address.

Kind regards

The Clarendon Team
10 WRAYSBURY HALL
Tue 11th Aug 2015
After many stays everything just keeps getting better
Thank you for your lovely review. It was so good to have you and the boys back at Wraysbury Hall again and to see them growing up so fast. Looking forward to welcoming you back next time.

Kind regards

The Clarendon Team
STUDIO 1 26 ROSE STREET
Mon 10th Aug 2015
Thank you!
Thank you for taking the time to review your stay. I'm glad you enjoyed your apartment at Rose Street.

Kind regards

The Clarendon Team
122 DISCOVERY DOCK EAST
Mon 10th Aug 2015
The only thing I found difficult was that taxis could not come up to the door for checking in. I had a lot of bags and cases and was on my own so checking in and out was difficult given the distance between reception and the road.
Thank you very much for taking the time to review your stay with us at Discovery Dock East. I'm glad you enjoyed your apartment.

I am sorry you had a difficult time when you arrived. We have often asked ourselves why the building access was designed the way it is with no vehicle access to the entrance.

Kind regards

The Clarendon Team
10 CLARENDON HOUSE
Mon 10th Aug 2015
We had a swell time at claredon. The rooms were really clean and staff was quick to respond to any queries. It felt like home and would definitely go back again.
Thank you so much for your lovely review of your stay with us in Kew. Come back soon!

Kind regards

The Clarendon Team
APARTMENT 4 36-38 WEST STREET
Mon 10th Aug 2015
The apartment was nice and clean. Also, the weekly service was very helpful to keep it that way.

The problem is that apartment 4 is facing the street and is incredibly noisy, so I would not recommend this specific flat if you want to have a good rest every night. We had to call the Westminster noise team several times.
Thank you for taking the time to rate your stay with us.

As you know, 36-38 West Street is right in the middle of the Covent Garden area and on warm summer evenings, people do tend to spill out onto the street to enjoy the weather.

I hope we will be able to welcome you back in the future.

Kind regards

The Clarendon Team
G06 ONE PEPYS STREET
Mon 10th Aug 2015
Overall the facility is good and the stay was enjoyable, just that on Friday night a litle noisy when people drinking outside the apartment.
Thank you for taking the time to review your stay at One Pepys Street. I'm glad you liked your apartment.

Unfortunately, on the rare warm and sunny days in London, people do tend to spill out of hotels and wine bars to enjoy the weather.

I hope we'll be able to welcome you back in the future and provide you with some typical English weather !

Kind regards

The Clarendon Team
15 4 STEWARD STREET
Thu 23rd Jul 2015
Great location, flat in good condition and the weekly cleaning is excellent. Overall a really good experience and would certainly recommend.
So glad you enjoyed your stay. Thank you very much for your great review.

We hope you will be back again soon.

Kind regards

The Clarendon Team
11 WRAYSBURY HALL
Tue 21st Jul 2015
Excellent facilities, and very smoothly operated.
Great value and no hesitation in recommending Wraysbury Hall.
Barry and Norlia
Thank you so much for your lovely review of your stay at Wraysbury Hall.

We hope that some day we'll be able to welcome you back.

Kind regards

The Clarendon Team
05 CLARENDON GARDENS
Tue 21st Jul 2015
We always enjoy our stay at Clarendon. This is our third time. If I had one wish, it would be for a more up-to-date television system.
Also, we had a difficult time figuring out how to use the washer/dryer. It is very different from American systems, and the instructions were difficult to understand. Other than that, we loved the amenities and the location was perfect to visit our daughter who lives in Richmond.
Thank you so much for reviewing your stay with us. I hope you've cracked the mystery of the English washer/dryer! You could always call our Guest Services Team who would have been more than happy to help you with any issues.

I'd really like to know what you have in mind by a more up to date TV system. We are always updating and renewing our apartments to keep up with technology.

Come back soon.

Kind regards

The Clarendon Team
G07 ONE PEPYS STREET
Tue 21st Jul 2015
There does not exist a check in process if someone arrives during out of office hours. Person at the reception when available is not very helpful at solving problems if any. Empathy for the guests is seriously lacking
Thank you for taking the time to rate your stay with us.

We do indeed have a check in process. If we have your email address in advance we contact you prior to arrival to make sure you have the details to contact our friendly Check In Team. Sadly, the concierge in the property doesn't work for Clarendon and does not have access code details.

I hope you will come back in the future and have a better arrival experience.

Kind regards

The Clarendon Team
16 MANNING PLACE
Tue 21st Jul 2015
Loved staying here
Thank you for your lovely review. Come back soon.

Kind regards

The Clarendon Team
2 43A CHANDOS PLACE
Tue 21st Jul 2015
Great apartment, convenient location, very spacious. My only suggestion would be to upgrade the internet quality or at least provide unlimited internet. A lot of the people staying there will be recently relocated business people and will often need to use the wifi to work remotely
So glad you liked your apartment in Covent Garden. Thanks for your review!

As you have probably heard in the media, London comes behind Bucharest when it comes to high speed internet access, with the central area being served the worst. We are constantly in touch with the fibre providers and as soon as it's possible to upgrade to fibre, we will be first in the queue!

I hope that when you return we can offer you a better speed.

Kind regards

The Clarendon Team
APARTMENT 14 MARYLEBONE APARTMENTS
Tue 21st Jul 2015
clean, high quality and well thought out from start to finish.
Thank you so much for reviewing your stay at Marylebone Apartments.

I hope we'll be able to welcome you back soon.

Kind regards

The Clarendon Team
809 DENISON HOUSE LANTERNS COURT
Tue 23rd Jun 2015
It was an excellent service which was provided by Clarendon
Thank you so much for your review of your stay at Denison House. I hope we will welcome you back again soon.

Kind regards

The Clarendon Team
Apt 6C CLEVELAND RESIDENCES
Thu 18th Jun 2015
Furniture is very uncomfortable, especially the sofa. The way the apartment is setup/decorated is inconvenient for a long stay.
Only positives were the central location and good cleaning service.
Thank you for taking the time to rate your recent stay. We are very sorry to hear that you weren't satisfied with the apartment but hope you may return and try one of our other locations.
Kind regards

The Clarendon Team
39B BRUSHFIELD STREET
Thu 18th Jun 2015
Excellent Service
Thank you for your review. So glad you enjoyed your stay. Come back again soon!
Kind regards

The Clarendon Team
07 CLARENDON GARDENS
Mon 15th Jun 2015
I have stayed at Clarendon apartments on 2 occasions, both in Hammersmith and most recently at Kew. I have been very happy with the accommodation in both cases. The apartments are of a good size, comfortable and have everything you need for a stay including dishwasher, washing machine, dryer, ironing facilities, wifi.

I would recommend Clarendon Apartments to any friend/colleague.
Thanks for your review of your stay at Clarendon. We hope to welcome you back for a third stay !

Kind regards

The Clarendon Team
306 ONE PEPYS STREET
Sun 14th Jun 2015
Very responsive team whenever I had any queries. Will definitely stay there again!
We appreciate your review of your stay at Clarendon Serviced Apartments. We do aim to deal with any issues as fast as possible. Hope you will be back again.

Kind regards

The Clarendon Team
13 4 STEWARD STREET
Fri 12th Jun 2015
We really appreciate your taking the time to leave us a review. Thanks.
Kind regards

The Clarendon Team
106 ONE PEPYS STREET
Fri 12th Jun 2015
Very nice apartment top stuff!
So glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.

Kind regards

The Clarendon Team
122 DENISON HOUSE LANTERNS COURT
Thu 28th May 2015
The service was excellent & speedy but was quite disappointed with the curtains at the flat which kept falling off in the lounge area & the bathroom tub was very high & extremely risky for a shower.
Was happy overall with Clarendon services & would definitely use it again! :)
Thank you for rating your stay with us. I'm sorry that you had issues with the curtains in the apartment. We do provide a rubber non-slip bath mat for safety in the bath. I hope we will be able to welcome you back again in the future.

Kind regards

The Clarendon Team
18 MANNING PLACE
Fri 22nd May 2015
The service and communication was excellent. The only drawback was weak water pressure in the shower.
Thank you for reviewing your stay with Clarendon at Manning Place. I am so sorry to hear that you suffered from low water pressure during your stay. We have checked through our help desk and cannot see a report of this but will certainly investigate it now.

I hope we will have the pleasure of welcoming you back in the future. If you email our Guest Services Team, they will respond to any maintenance issues extremely quickly.
Kind regards

The Clarendon Team
14 - 140 MINORIES
Fri 15th May 2015
Thank you
Thank you for rating your stay at Clarendon at the Minories. It always helps us to know what our guests think.
Kind regards

The Clarendon Team
44 GOOCH HOUSE
Fri 15th May 2015
Amazing Facilities. Complete with all basic amenities and well connected by both Bus & Tube to Central London. Thanks a lot and we are sure we will avail your services the next time we visit London.
Thank you for your terrific review. We're so glad you had a great time at Clarendon Gooch House. Come back soon!
Kind regards

The Clarendon Team
01 WRAYSBURY HALL
Thu 14th May 2015
Amazing place, lovely location, excellent service and administration
Wow! Thanks for the brilliant review of your stay at Clarendon at Wraysbury Hall. We hope to welcome you back soon.
Kind regards

The Clarendon Team
10 CLARENDON HOUSE
Thu 14th May 2015
I'm really satisfied and the service is good. Thanks
Thank you so much for your lovely review of your stay at Clarendon House, Kew. I hope we will be able to welcome you back in the future.
Kind regards

The Clarendon Team
01 CLARENDON HOUSE
Thu 14th May 2015
Only complaint was that the flat was not very sound proof and that there is no window that can be opened in the master bedroom of apartment 1 Clarendon house.
Thank you for taking the time to leave us feedback of your stay with us in Kew. We always appreciate comments so we can improve our standards.
Kind regards

The Clarendon Team
310 ONE PEPYS STREET
Wed 13th May 2015
Very nice apartment, very good cleaning

Communication via phone could be a little bit easier
I am glad you had a good stay at Clarendon at Pepys Street despite a couple of glitches at the beginning. We do hope to welcome you back soon.
Kind regards

The Clarendon Team
50 GOOCH HOUSE
Fri 8th May 2015
Ok apartment in an ok area.
Thank you for taking the time to leave a review on your stay at Clarendon in Hammersmith.
Kind regards

The Clarendon Team
103 ONE PEPYS STREET
Wed 6th May 2015
I had a lovely stay at Clarendon - clean apartment in a great location. Front of house staff were very helpful.
I'm so glad you had a good stay with Clarendon at One Pepys Street. Thank you for your review. Come back soon.
Kind regards

The Clarendon Team
07 CLARENDON HOUSE
Wed 6th May 2015
The apartment was clean and sizable, it was reliably serviced through-out my stay. Overall I have a very decent experience at Clarendon House.
Many thanks for taking the time to review your stay at Clarendon Serviced Apartments. We do hope to welcome you back soon.
Regards

The Clarendon Team
08 WRAYSBURY HALL
Wed 6th May 2015
Apartment was good.
Thanks. It is always good for us to receive reviews. I am glad you had a good stay at Clarendon at Wraysbury Hall.
Regards

The Clarendon Team
05 CLARENDON GARDENS
Tue 5th May 2015
The only thing I would change is the lenght of stay - make it flexiable for short stays monday to friday.
It was a great location and couldn't fault anything on the apartment
Thank you for leaving a review of your stay at Clarendon Serviced Apartments. I'm so pleased you had a good stay.

I have passed your comment regarding the length of stay on to our Reservations Manager.
Regards

The Clarendon Team
37 GOOCH HOUSE
Tue 5th May 2015
Apartment and Clarendon service were very good.
Building maintenance was not good. examples: hallway, stairway, public areas dirty and in need of cleaning, elevator out of service for weeks, front door hard to open.
Thank you for taking the time to rate your stay with us. We have been in touch with the building management company and passed your comments on to them. The lift is thankfully back in service. It did take a while for the contractor to source replacement parts from abroad.
Kind regards

The Clarendon Team
APARTMENT 12 MARYLEBONE APARTMENTS
Sun 3rd May 2015
Everything was great, except the Internet connection was dreadful. It was very slow, & most of the time just frustrating to try to use.
So glad you liked the apartment. Thank you for your review.
We are also frustrated by the internet provided by London's creaking broadband infrastructure. Where it has been provided in the city, we have installed ultra high speed fibre optic services into our apartments. Unfortunately, the Marylebone Apartments are not currently in a cabled area.
Regards

The Clarendon Team
304 COBALT POINT LANTERNS COURT
Sat 2nd May 2015
Excellent!
Thanks for your great review. Hope you'll be back to stay again at Clarendon Serviced Apartments.
Regards

The Clarendon Team
109 ONE PEPYS STREET
Fri 1st May 2015
During my latest visit, I stayed in Pepys Street. The building was undergoing a paint job. The hallways and, consequently, the apartment was filled with dust and debris. While I understand maintenance must go on, I should have been informed in advance. Not being informed in advance has happened before on previous stays with Clarendon.

The apartment has doors on every room that automatically close. There were no door stops, which made it very difficult to manage.
Thank you for taking the time to leave feedback. We did speak on the phone during your stay and I explained that we didn't have control over the management of the building and their scheduling of upgrades to the common areas. I believe that the floor you stayed on was completed on that day. You didn't mention at the time that your apartment was filled with dust and debris so I am quite surprised to hear this.

Apartment internal doors have closers to comply with fire regulations.

We do always endeavour to let guests know in advance of any maintenance work either inside or outside the apartment.

Kind regards

The Clarendon Team
505 ONE PEPYS STREET
Tue 21st Apr 2015
I enjoy staying at Pepys St and the quality and clearness is good.
Thank you so much for taking the time to leave a review. We hope to welcome you back soon.

Kind regards

The Clarendon Team
10 - 140 MINORIES
Tue 21st Apr 2015
Everything was excellent.
Thanks for the wonderful review. We hope you'll be back again soon.

Kind regards

The Clarendon Team
16 MANNING PLACE
Tue 21st Apr 2015
'Had a pleasant stay at Clarendon at Manning Place, Richmond. The apartment was well maintained and clean.
Thanks for reviewing your stay with us at Manning Place. I'm glad you had a good stay and hope you'll be back again.
Regards

The Clarendon Team
37 KEW BRIDGE APARTMENTS
Tue 14th Apr 2015
Very good and impressed with the apartment itself and also with the quality of service provided. recommend it
Thank you so much for your super review of your stay at Clarendon.
Regards

The Clarendon Team
16 MANNING PLACE
Tue 14th Apr 2015
We loved the apartment and Clarendon looked after us briliiantly!
So glad you enjoyed your stay. We hope you will be back.
Regards

The Clarendon Team
808 DENISON HOUSE LANTERNS COURT
Mon 13th Apr 2015
The whole process was seamless and the stay was comfortable. The housekeeping was immaculate. Thanks!
Thanks for the great rating. Here at Clarendon we're always looking for ways to make your stay better. Hope you'll be back soon.

Kind regards

The Clarendon Team
APARTMENT 3 26 ROSE STREET
Mon 13th Apr 2015
No complains. When the heating problem happened, Clarendon sorted me out with a new apartment. A bit of a bummer but the turnaround was fast and the new apartment was great (and had hot water and heating!).
Thank you for your very positive feedback. When there is an issue in an apartment, we do our very best to get the problem sorted out as quickly as possible, with as little inconvenience to our guest as possible.

Kind regards

Clarendon Team
607 COBALT POINT LANTERNS COURT
Sat 4th Apr 2015
Great, painless - no inventory checklists - well-furnished apartments with fully equipped kitchen.

Efficient changing of lightbulbs / resolving of queries.

Great work!
Thanks for the great review. Come back soon.

Regards

The Clarendon Team
809 DENISON HOUSE LANTERNS COURT
Thu 26th Mar 2015
We arrived at about 10:00 on Tuesday, Feb 24th after a long journey and a fair bit of luggage. The driveway to the front door was chained off so we couldn't have easy access to the building. I entered the lobby and asked politely whether there was a luggage cart or ability to unchain the entrance. The gentleman, in a very unprofessional way simply said "no" with a smug look on his face. He remained seated and was clearly not interested in trying to help at all. We therefore had to make multiple trips back and forth from the taxi while he remained seated. He had very little knowledge about the facilities and left a very negative impression about the building staff and service level. The apartment was sufficiently clean. However the room was quite small for two adults. It was nice that there were a few food items for our arrival. The locks on the front doors were extremely tricky and frustrating, sometimes taking at least five minutes to open. All in all it was the very poor experience with the receptionist that painted our entire experience. I've shared this experience with my company's HR department and mobility team and urged them to remove this property from our company's list of preferred vendors.
10 - 140 MINORIES
Wed 25th Mar 2015
I was very pleased with the comfortable and well maintenance flat.
Apt 6A CLEVELAND RESIDENCES
Wed 25th Mar 2015
The kitchen and bathroom was very good. The quality of the mattress was low. Internet connection in 6A at Cleveland Street was bad (suffering disconnection every some minutes). Having Sky TV would add a plus.
45-47B BRUSHFIELD STREET
Wed 25th Mar 2015
Apartment and its location was pretty good. However you need to make sure that the facilities indicated are available and robust before you let it out. The facilities guide in the apartment said that there was a phone available , which was not the case. Also the digital safe provided was non-operational and the toiled flush was too hard to operate. The internet connection was unstable and fairly unusable for at least 3 days. I did send a complaint email to guestservices email address indicated, but received no response on the same till date, though internet connection improved after that. The least I would expect is a call back/email acknowledgement indicating that issues will be addressed. Lack of response is terrible thing
I am sorry that you were not happy with your stay at Brushfield Street.


You contacted us by email at 09.02 on 13 March 2015 as follows:

Hi,
I am staying over at 45-47B brushfield street from 8th-21st March . The manual says that the phone is available but I could not locate any, neither does dialing the number can get you through. Internet service provided is not usable, it isn’t working for last 2 days and the toilet flush is very hard, almost non operational. Also the digital safe provided is locked out (I tried resetting the pin as per the manual instructions, but I don’t seem to be able to setup a new PIN)

Would it be possible to fix up these little niggles please?

At 10.51 on 13 March, we emailed you back as follows:

Good morning,

Maintenance will attend your apartment today look at all the issues that you have raised.

The telephone instructions should have been removed prior to your arrival as this facility is no longer offered throughout our apartments and I apologise for the oversight on our part, for not having removed them.

If you have any other queries please contact us at guestservices@clarendonuk.com

Kind regards


AT 14.56 Pat on our maintenance team emailed us in the office to advise that the toilet flush was working, he had reset the safe and it was ready to use and he had checked the 4G wifi device and it was working fine.

At 15.00 on 13 March we emailed you again as follows:

Good afternoon,

Maintenance have attended your apartment today and I am pleased to tell you that everything is working as it should.

If you have any other queries please contact us at guestservices@clarendonuk.com

Kind regards

After that, we did not hear from you again so assumed that you were happy with your apartment.

Our Reservations Manager has just mentioned to me that emails to employees at your company frequently end up in their spam folders. Perhaps this is what happened here. Would you mind checking your junk email to see if our emails are in it.

Clarendon Team
37 GOOCH HOUSE
Wed 25th Mar 2015
Wonderful experience to stay in Ghooch House.
The only missing piece is a laundry service.
Apart from it everything is perfect!
APARTMENT 9 MARYLEBONE APARTMENTS
Tue 24th Mar 2015
Please w/ service w/ exception of Internet service failure -- which wasn't fixed for several days.
04 CLARENDON GARDENS
Tue 24th Mar 2015
It was a little tricky to find, but once were there we received excellent attention and service. The flat was clean, fitted with nice furniture and plenty of necessities in the kitchen. I would recommend Clarendon and would definitely stay there again if the need arises.
Apt 4D CLEVELAND RESIDENCES
Tue 24th Mar 2015
Overall a very good experience staying there a couple of weeks.
If I have to say a couple of little things, I would say that I missed seeing again gel and shampoo refilled for the second week. It would have been a great detail, plus the heating was a very difficult to control.
Again, very nice service, place, location, etc...
Thanks
07 CLARENDON HOUSE
Tue 24th Mar 2015
Even though we did not have someone in person to show us around, the lady was very helpful and everything came together perfectly. The apartment was very clean, and we had everything we needed . I would certainly recommend Clarendon for anyone wishing to rent serviced apartments.

Linda Rixon
Apt 6D CLEVELAND RESIDENCES
Tue 24th Mar 2015
Everything went well. However I was not a fan of the 4G internet that replaced regular broadband midway.

Also, I believe check in would be easier however if the access code were shared in advance.
122 DISCOVERY DOCK EAST
Tue 3rd Mar 2015
The only reason I do not put excellent, is cause in the reception when they give you the envelope they do not explain you which key to use and how you can enter the building. The service in the reception is quite bad. I wanted also to storage my luggage for some hours after check-out and this was also not possible. The room was great, clean and I have already recommended Clarendon to my colleagues.
APARTMENT 3 25 SAVAGE GARDENS
Sat 28th Feb 2015
Centrally located and self contained apartment. My stay at Clarendon was very comfortable.
041 DISCOVERY DOCK EAST
Sat 28th Feb 2015
the apartment that I stayed in prior was much nicer. The washer / dryer was complicated and I was unable to get it to work.
02 - 140 MINORIES
Fri 27th Feb 2015
Overall my stay was enjoyable.
01 36A WELLINGTON STREET
Tue 27th Jan 2015
All in all, everything was great. Obtaining this apartment was nice and easy and the overall service has been great. I really enjoyed the support of getting my friend an extra key for his last day visiting me...this allowed me to go back to work and not disrupt my day.

A couple minor areas for improvement. The cleaning service did an excellent job maintaining the cleanliness of the apartment. However, it would be nice if they would be able to keep certain things as-is. For example, being on the 2nd floor overlooking a busy street, I liked to keep my blinds closed. Every Monday after the cleaning service came, I would get home and need to re-shut my blinds. I know there is a probably a checklist that they need to execute, but it would be nice if they could recognize that I keep them shut. Similarly, it would also be nice if they were able to clean the shower without changing some of the settings. For example, they would often clean the item that controls the hot/cold setting or move around the shower head. Again....very minor, but these are things that I would always have to put back to my preferred settings every Monday.

Regardless of those minor things, the experience was great, location was amazing and it was a great overall experience.

Thanks,
Lawrence
05 CLARENDON HOUSE
Tue 27th Jan 2015
We had a fantastic time in London over the Christmas period. The flat we stayed in (Flat 5) was more than perfect in every way. Being able to stay in Clarendon House was fantastic. We were originally booked at Manning Place and that would have been fine but being moved to Kew, literally made our time in London so much more special. It brought back so many good memories of when we stayed at Clarendon House 6 years ago when I came back to London to have my little girl. We are so grateful to the team at Clarendon. Carmen & Jackie. It really was spectacular and we cannot thank you enough.
06 CLARENDON HOUSE
Mon 26th Jan 2015
Overall, the apartment is nice and well maintained. Housekeeping were courteous and diligent. The property is rather old and has poop seals on the windows. It is virtually impossible to get the desired temperature - it's either too cold or very stuffy if the temperature controls are tuned up to keep the place warm.

We had a problem with the internet connection since day one and the management removed themselves from resolving it and left us to deal with the internet provider. In 10 weeks during our stay, the problem didn't get resolved and the connectivity remained unstable or non-existent.

We left a few items upon check-out and the management didn't get in touch with us to inform us even though they requested our contact details for that same reason. However, we contacted the management and arranged to collect the items later.
02 WRAYSBURY HALL
Mon 26th Jan 2015
Thank you very much for a beautiful clean, well equipped apartment
603 ONE PEPYS STREET
Mon 26th Jan 2015
Clean, good size, convenient for transportation.
37 KEW BRIDGE APARTMENTS
Fri 19th Dec 2014
Clarendon is a professional company, and I love the way they flow with communication. I never had any challenges for all the duration of my stay.
I'll certainly stay with them again, and recommend any of my friends who wish to find where to live.
Regards,
Charles
505 ONE PEPYS STREET
Tue 16th Dec 2014
My stay was fine overall, however there are two things that I was very displeased with. First, the staff was quite rude. The French gentleman who sits at the front desk (usually on weekends), was rude to us on arrival. Second, our apartment smelled awful for the first few weeks we were there. I'm not sure if the carpets are in desperate need of cleaning or what, but it was nauseating and disgusting. I'd recommend looking into it ASAP.
51A BRUSHFIELD STREET
Wed 10th Dec 2014
Everything is perfect including location, cleanness, utilities, etc, except that once in a month, a street cleaning company will make huge noise during the whole night.
05 - 140 MINORIES
Tue 9th Dec 2014
This is a perfect apartment! All facilities are clean and convinient to use. Love this apartment. Thanks a lot for your help!
15 4 STEWARD STREET
Fri 5th Dec 2014
Nice, clean apartment. Super helpful and responsive service team.

I would love to use Clarendon for a couple of months, but can't afford the corporate rate which was offered to me.

Lobby area was a bit messy, and I had two incidents were drunk people urinated at the front door.
08 CLARENDON HOUSE
Thu 4th Dec 2014
very nice unit for extended stay in london
310 ONE PEPYS STREET
Wed 3rd Dec 2014
Very good in General, nur The room is TO Chose TO the Train station
041 DISCOVERY DOCK EAST
Wed 3rd Dec 2014
Maintenance people were sent to the apartment with less than 24 hours notice which was not appreciated.
10 CLARENDON HOUSE
Wed 3rd Dec 2014
We stayed in number 10 - it is a great little flat, good size, well kept. It suited out needs very well.
05 4 STEWARD STREET
Wed 3rd Dec 2014
The apartment is clean, with weekly cleaning including dishwashing. In addition, the team was able to provide additional blanket and bedsheets for the sofa upon request.
G04 ONE PEPYS STREET
Mon 24th Nov 2014
The apartment is quite spacious and well maintained as well as centrally located! The cleanliness is well taken care by their weekly cleaning service provided!

Some of the fittings in the bathroom are very old fashioned - the overhead shower was in a very bad state and had to be replaced and threre is no hand shower facility. When requested, Clarendon advised that this cannot be fitted - surprised that an apartment in the heart of London does not have the basic fittings ;)
Also, Clarendon were not clear about their check our policies and this caused a huge inconviniece as I had to check one day ahead of the planned check out date. They were not unable to provide an alternative when requested. This reflects very poor customer service on their part and needs improvement!! Pls ensure clarify the check out dates with Clarendon prior to check-in to avoid confusion !!
APARTMENT 5 25 SAVAGE GARDENS
Mon 24th Nov 2014
~The apartment was lovely- great location and had everything needed.

Ann and the housekeeping team were wonderful.

I would definitely recommend the apartment to others.
711 DENISON HOUSE LANTERNS COURT
Mon 24th Nov 2014
Well done, everything as expected.
811 DENISON HOUSE LANTERNS COURT
Mon 3rd Nov 2014
Apartment was clean and close to shopping and the DLR.
704 ONE PEPYS STREET
Thu 30th Oct 2014
Very good service and nice accomodations
103 ONE PEPYS STREET
Thu 30th Oct 2014
Very well equipped appartments, cleaning service quite good, nice location.
APT 1 4 NORTH MEWS
Wed 29th Oct 2014
The cleaning staff that came every Thursday were thorough and professional, the space itself was bright and nicely furnished, and we stayed long enough to find plenty of great restaurants in the area. A wonderful experience overall!
APARTMENT 4 36-38 WEST STREET
Wed 29th Oct 2014
Good security, clean apartment...
Noisy traffic and people outside though... maybe triple glass windows might help?
907 COBALT POINT LANTERNS COURT
Wed 29th Oct 2014
The apartment had everything that I needed, and was very clean. The service which came on Monday to clean did a nice job, but I noted the linens provided upon initial check in were much nicer than the linens provided at the clean up mid-stay. I appreciated the thoughtful touches, such as some staple food items and basic toiletries, that were there for my use during my stay.
626 DENISON HOUSE LANTERNS COURT
Wed 29th Oct 2014
The apartment was very clean and well equipped and well located. I stayed there 2 years ago and will definitely stay there again.
G07 ONE PEPYS STREET
Wed 29th Oct 2014
The apartment was clean, had everything I needed, and in a good location. Thanks!
07 CLARENDON GARDENS
Wed 29th Oct 2014
We found the apartment excellent for our holiday visit to London. It was spacious, well furnished and equiped and nice and clean. Next time we visit London we would definitely consider using Clarendon Serviced Apartments again.
APARTMENT 4 36-38 WEST STREET
Mon 20th Oct 2014
The flat by itself is perfect, but from Wednesday to Saturday it is almost impossible to sleep since pub downstairs....
49A GOOCH HOUSE
Thu 16th Oct 2014
Apartment was perfect for our needs - clean, well stocked with essentials, convenient area. My only complaint would be that it was extremely warm (25-27 degrees C) throughout our stay, and we couldn't seem to turn down the heat. The hallways were even hotter.
Because it was so warm we didn't need the duvet on the bed and would appreciate having a top sheet for light cover instead.
Apt 6E CLEVELAND RESIDENCES
Wed 15th Oct 2014
Check in was very seamless and private. The apartment was kept in tip top condition, and Clarendon provided a little more than basic apartment needs, for example dish washer and clothes detergent, along with complimentary tea and coffee, making the apartments homely and fully functional even for a short stay. Really loved my stay at Clarendon.
Thank you for your kind comments. We are delighted you enjoyed your stay at Cleveland Residences and hope to be able to welcome you back again soon. Best regards, The Clarendon Team

Clarendon Team
707 COBALT POINT LANTERNS COURT
Wed 15th Oct 2014
The heating was at a very high temperature and inspite of reducing the temperature, it didn't seem to work. Rest all was very good - spacious apartment and good response on making any request
03 36A WELLINGTON STREET
Thu 9th Oct 2014
Great apartment and service.
37 GOOCH HOUSE
Wed 8th Oct 2014
overall very satisfied
101 ONE PEPYS STREET
Mon 6th Oct 2014
Very nice and clean. I would use it again.
A few suggestions: A coat rack at the entrance to leave outerwear, umbrellas, etc.
Instructions for the use of the telly; what are the channels available, etc.. And instructions for the washing machine with temperature conversions.
8 DISCOVERY DOCK WEST
Mon 6th Oct 2014
Apartment was nice, clean and convient.
http://www.clarendonuk.com
Fri 3rd Oct 2014
The team was helpful getting me set up and the apartment worked well again.
http://www.clarendonuk.com
Fri 3rd Oct 2014
All stay was excellent. Everything I needed was already in the apartment. I will totally recommend you to other people and most likely use it when again in London.

One minus in rating is because of reservation handling. Fee was deducted on the day of booking, not the date of invoice or first/last day of arrival. For private bookings it probably doesn't matter but for corporate rental it's making additional credit card/financial issues. You may think of putting the amount 'on hold' instead of deducting it from credit card first.
http://www.clarendonuk.com
Tue 30th Sep 2014
I stayed for 6 months..Cleaning staff on thursday was amazing and efficient, all the issues were acknowledged, resolved in timely manner...Internet TV , toilets hot water, wardrobe etc..were excellent..Will surely recommend and look forward to come back in future..
Thanks for making my stay Pleasurable!!
Cheers:) Until we meet again!
http://www.clarendonuk.com
Mon 29th Sep 2014
The bubbles aren't aligned in this survey...I mean to say Excellent
http://www.clarendonuk.com
Mon 29th Sep 2014
Everything was fine. I've had good experiences with Clarendon in the past and this recent stay was on par with others.
http://www.clarendonuk.com
Mon 29th Sep 2014
Another great stay with Clarendon!! Thanks for your great service!
http://www.clarendonuk.com
Mon 29th Sep 2014
I made very good experience during my stay at Clarendon.
http://www.clarendonuk.com
Mon 29th Sep 2014
The stay was good as ever, its just that i would have loved all facilities to be in place when i arrived...the broadband was not recharged and I had to wait for more then 24 hours to get it done..the landline was the major disappointment as it was not connected at all, but i would like to mention the gesture by your staff to come to the apartment and provide me a mobile phone with a 20 quid top up..else everything was perfect and have always enjoyed staying with Clarendon serviced apartments in the last 5 years
http://www.clarendonuk.com
Mon 29th Sep 2014
Quality of apartment very high and items provided well thought out. many congratulations! Staff also quick to respond to queries.
http://www.clarendonuk.com
Mon 29th Sep 2014
There was no hot water in the bathroom in my apartment. Clarendon claimed that there was hot water for a week before finally acknowledging that there wasn't any. They then took nearly two weeks in an attempt to fix it, citing that they needed approvals from procurement to buy the heater etc etc, but nothing had been done by the time I left. Clarendon did not update me on how the process of fixing the fault was going, I had to call them up everyday, only to be stalled with "we're working on it". Clarendon did not even offer to move me to a different apartment on their own accord, I had to request it myself. Terrible service, and I won't be back.
http://www.clarendonuk.com
Mon 29th Sep 2014
The apartment was nice but would have the following comments:
- the welcome pack could be bigger
- the replacement of shower gel was not generous.
- the one time needed to use the out of hours service, it didn't work, no one called me back and I had no TV, kettle etc for an evening.
http://www.clarendonuk.com
Mon 29th Sep 2014
Excellent place to stay - only downside is the poor quality of the fans during the summer.
http://www.clarendonuk.com
Mon 29th Sep 2014
Bed unconfortable

Apartment 30.5 degrees for period of entire stay and air con wasn´t working - extremely uncomfortable conditions

Because of temperature, had to have bedroom window open. This is the second time I have stayed in an apartment in Denison House that faces apartments to both the left and right. The noise from other apartments and in the square below is until all hours.

The heat and noise made sleeping impossible.
http://www.clarendonuk.com
Mon 29th Sep 2014
Whilst the location and apartment are just great, on arrival there was a ceiling mounted carbon monoxide alarm ringing as the battery life must have been low. Having just spent 10 hours on a plane, with significant jet lag I was not impressed by the response when I rang the issue in. I was told that the request for someone to look at the alarm and / or change batters was logged as urgent but not once during the 5 day stay did anyone contact me or come around to resolve the alarm. This prevented any rest, sleep, or normal activities such as watching TV, etc.
I can’t apologise enough for the fact that we didn’t come and replace the battery in the alarm. It was an issue that somehow slipped past us in Guest Services and is definitely not to our usual standard. I am really sorry for the inconvenience caused and completely understand your frustration.

I hope you will come back and stay with us at Clarendon and give us another chance to prove ourselves to you.

Kind regards
Diana Stewart
Head of Guest Services

Guest Services @ Clarendon
http://www.clarendonuk.com
Mon 29th Sep 2014
It was nice experience with Clarendon appartment. Especislly is you face any problem its got resolve in no time.... I am indian, so I have feeling little odd only to see english channels, one of collegue just pointed once to customer service.. And you can't believe what happened.... evening it self we found new setup with Indian channels.... I would recommend Claredon as one of best place to Live in ...

Much I loved the London, equally I loved to live in Clarendon... Thanks your support and hospitality.. Cheers :)
http://www.clarendonuk.com
Mon 29th Sep 2014
Wonderful as always!
15 4 STEWARD STREET
Sat 6th Sep 2014
great apartment, but we don't like the organisation. (too late information about change to an other apartment
13 GOOCH HOUSE
Wed 3rd Sep 2014
The apartment was good and clean.

The heat in the corridors was terrible. The heat was captured in the hallways on the apartment level and in the main corridors on the ground floor.

There also was no air-conditioning in the appartment, even though there was a panel for it. I also do understand that the heat this year wasn't normal for London.

The shower head was stuck in one position and it wasn't a pleasant showering experience, especially being there for work and for 3 weeks.

Thats all!

Thanks!
04 CLARENDON HOUSE
Mon 1st Sep 2014
Apartment was very sapcious and generally in good condition. However, the carpeted floor everywhere had a distinctive old and stuffy feeling. It would be far better to have wooden or laminex floor.
08 WRAYSBURY HALL
Mon 1st Sep 2014
Very good, clean, friendly, convenient
04 CLARENDON GARDENS
Mon 1st Sep 2014
Great space and terrific service. We have used them for years and plan to use again in the future.
09 - 140 MINORIES
Mon 1st Sep 2014
Noisy, street construction, terrible bathroom, terrible water pressure in shower
15 4 STEWARD STREET
Tue 12th Aug 2014
Excellent stay as ever!! Looked after really well!!
01 - 140 MINORIES
Mon 11th Aug 2014
It is a good place, good location.
1 43A CHANDOS PLACE
Sun 10th Aug 2014
Good place, good service
101 ONE PEPYS STREET
Wed 6th Aug 2014
02 WRAYSBURY HALL
Wed 6th Aug 2014
I really enjoyed my stay and the friendliness of the staff. The noise level on my Sunday night was quite alarming though.
APARTMENT 1 36-38 WEST STREET
Wed 6th Aug 2014
Everything went very well.
39A BRUSHFIELD STREET
Tue 5th Aug 2014
Higher frequency of Apartment Cleaning services and timely (whenever cleaning is done) replenishment of general things like coffee, sugar, tea, etc. is much needed.
13 MANNING PLACE
Tue 5th Aug 2014
Great place to stay. Very convinient and clean.
Apt 6B CLEVELAND RESIDENCES
Mon 4th Aug 2014
It was great.
Apt 6A CLEVELAND RESIDENCES
Mon 4th Aug 2014
Overall very clean and well located. Would stay here again.

Would be useful to have more cutlery and glasses.
08 CLARENDON GARDENS
Mon 4th Aug 2014
Great location, great place, please get some better fans - the rooms are way to hot!
G04 ONE PEPYS STREET
Mon 4th Aug 2014
Perfect
APARTMENT 3 36-38 WEST STREET
Sat 2nd Aug 2014
it was great! clean!
G06 ONE PEPYS STREET
Fri 1st Aug 2014
My experience overall was good. Carmen Bewick and Jackie Moss were extremely helpful in the finalization of the booking and ensuring that I had the access code for entry prior to my arrival. The apartment was nicely kept and I appreciated the welcome basket and frig items (especially with a late evening arrival). The weekly Thursday cleaning was always facilitated and done well. The concierge (Max) was extremely friendly and helpful.

While I do understand there are policies regarding check-out I was taken aback by the customer service response when I inquired if I could do a late check-out due to flight/work schedule or if I would be able to leave my luggage and return to retrieve. To be quite honest I was taken aback by the response I received as it was very abrupt and did not lend to assistance. While I understand some times a policy has to be maintained how its presented as well as trying to afford an alternative solution can lend to the overall experience of the customer. Ultimately I really appreciated Jackie Moss offering her additional assistance to my query after receipt of the original email response. She inquired with the concierge and ultimately provided a possible solution I could engage.

Suggestion: remember overall service is not just limited to the apartment facilitates but includes interaction from staff with consumers.

Despite the above I would look to uses Clarendon again - both personal and business - and hope that the incident above would not occur again.
01 - 140 MINORIES
Tue 22nd Jul 2014
Very noisy, cheaply made apartment. Nice stay, good location.
G07 ONE PEPYS STREET
Mon 21st Jul 2014
Very well kept, nice appliances, good service and repairs when necessary, easy move-in and move-out
39D BRUSHFIELD STREET
Mon 21st Jul 2014
Easy to find, instructions were clear, location of apartment was good, cleaning service was good and when I requested it, allergy free bedding was included.

the only issues I would have are the noise of the apartment - it was basically impossible to sleep as the windows are not double glazed/ don't provide any sound proofing and the fact that some of the furniture and fittings looked a bit battered and worn (e.g. handles missing from hall closets, stains on sofa, chunks out of the base of kitchen cupboards) - these should be repaired promptly
306 ONE PEPYS STREET
Fri 18th Jul 2014
The sliding door in the living room doesn't work. I have signalled this twice and someone came and tinkered with it twice, with no results whatsoever. I assume it cannot be repaired, but will need to be replaced. This is obviously more costly, but should be done nevertheless, given that there is no other way for airing that part of the flat. By the way, this is also not entirely satisfactory in the bedroom, where the (white) blinds are placed in such a manner that the windows can only be opened up to a couple of inches.
Apt 4B CLEVELAND RESIDENCES
Fri 18th Jul 2014
It was great! No complaints at all and better than other serviced apartments I have used.
907 COBALT POINT LANTERNS COURT
Fri 18th Jul 2014
Good experience
44 GOOCH HOUSE
Thu 17th Jul 2014
The initial apartment we reserved in Holburn suddenly became unavailable, just a few days before arrival. A substitute was offered in Hammersmith. This could have been a major problem if we'd needed to be in the City (i.e. for work), luckily this was a vacation stay and we worked around it. We got an upgrade from 1 bed to 2 bed apartment which was welcomed. Arrival instructions excellent, condition of apartment excellent. Location ended up being perfect for us, so it all worked out. We would stay there again and recommend Clarendon to friends.
APARTMENT 7 36-38 WEST STREET
Thu 17th Jul 2014
Very noisy
704 DENISON HOUSE LANTERNS COURT
Thu 17th Jul 2014
The apartment was extremely warm and therefore uncomfortable. I was in a corner apartment. The noise from neighbouring apartments until early into the morning meant either having the window open for fresh air and staying awake due to noise, or having the window shut to muffle the noise with a stuffy room.

It would be helpful if there was foil and cling film in the kitchen to better facilitate being able to use the kitchen and make meals.

I still rate Clarendon above other similar service providers in the Canary Wharf region.
06 CLARENDON HOUSE
Thu 17th Jul 2014
The internet was a bit of a problem with no access at all the first 4 or 5 days and then it would still cut out randomly.

We did not have the correct instructions for the new washer.

Other than that, I LOVE this place and I'll always stay here - it is just sooo convenient. The maid service is good. The booking agent is excellent. Can't wait to go back.
07 CLARENDON HOUSE
Wed 9th Jul 2014
awesome service, loved the location. The apt was perfect.
54 GOOCH HOUSE
Thu 3rd Jul 2014
I was awesome!!! I had an amazing experience staying at your serviced apartments..!! It's just excellent..!! If I come again in UK, I will definately choose this property again.

Thanks for all your services and helps.

Vaishali
39B BRUSHFIELD STREET
Thu 26th Jun 2014
Very clean, precious apartment
503 ONE PEPYS STREET
Thu 26th Jun 2014
Wonderful as usual.
72 GOOCH HOUSE
Tue 24th Jun 2014
Service was excellent.
Apt 4B CLEVELAND RESIDENCES
Thu 19th Jun 2014
The place was nice and the service was good, but all the construction going on across the street and next door made for not the best experience. I was woken up a lot by loud pounding on the bedroom wall or loud drilling.

I did like how Clarendon provided some groceries when I arrived. I didn't know where the grocery store was so it was nice having some things to hold me over for a few days. The housekeeping staff also did a great job.
72 GOOCH HOUSE
Thu 19th Jun 2014
Excellent location, nice clean apartment that is well maintained.
097 DISCOVERY DOCK EAST
Thu 19th Jun 2014
Check in and check out procedures were very good. The aprtment is located in a very good location for my visits there and the overall facility is well taken care of and clean. The apparment was generaly in good condition and was well stocked. The welcome package with food and drikns was a very nice touch and appreciated. There were however a few issues. 1) The shower head did not spray water correctly. 2) The cook top did not work.
03 34A ARTILLERY LANE
Thu 19th Jun 2014
Great space and service!
12 MANNING PLACE
Thu 19th Jun 2014
All good
101 ONE PEPYS STREET
Thu 19th Jun 2014
I though that someone wil be going to make the faly every day, during my stay was only one time.
626 DENISON HOUSE LANTERNS COURT
Thu 19th Jun 2014
I like how there is a 24 hour concierge, but after hours they do almost nothing besides give new tenants keys. Also, the Clarendon crew does not start until 9am on weekdays--most people have to go to work by then.
Apartment 3 59 OLD COMPTON STREET
Thu 19th Jun 2014
Overall it was a good stay. The apartment was kept clean and issues were resolved quickly. The one thing I did experience that was unpleasant was the initial entry (the code I was given to retrieve my key was not correct due to being changed earlier and I stood outside of the apartment for quite a long time waiting for a resolution). In addition, the initial internet required it to be filled up (it did not start out with a full balance on it however it was quickly replaced with internet that does not require filling (which was great).
74 GOOCH HOUSE
Thu 19th Jun 2014
The apartment was very well kept and clean. The apartment had everything I needed and I appreciated the welcome food and drinks. Wi-fi worked well. Reception of the TV channels was mixed. The communication with the staff was not that good. I woke up one morning to no water. When I called the emergency hotline (this was on a weekend), I was told that it was a general water outage from Thames. When I looked online, Thames did not have any outage indicated in the area. About 10 minutes later I received a call from someone else from the company telling me that there was a problem with a pump in the building.
08 CLARENDON GARDENS
Thu 19th Jun 2014
Very clean staff pleasant but should check out there electricks
39B BRUSHFIELD STREET
Thu 19th Jun 2014
Lovely place, the WiFi was horrible so the router needed resetting every 10 minutes or so. Otherwise, everything was very impressive and great value. The location was fantastic with numerous food, drink, and nightlife options on the doorstep, but little noise to disrupt us in the night.

There was, however, a mouse in the apartment with us. Spotted at about 2am in the living room/kitchen... Nothing that we were remotely concerned about, but I could imagine other guests would be apoplectic...

Will happily come again and reccommend to friends, thanks for a great week!
APARTMENT 6 36-38 WEST STREET
Thu 19th Jun 2014
Loved it, great location, clean,safe, modern, well serviced.
Thankyou
229 DENISON HOUSE LANTERNS COURT
Thu 19th Jun 2014
Very well maintained apartment blocks - will stay there again
02 CLARENDON HOUSE
Thu 19th Jun 2014
My experience at Clarendon was good. Kew Gardens is a lovely neighbourhood. The only feedback I would give is the windows need double glazing due to the noise from the planes flying landing at Heathrow.
10 - 140 MINORIES
Thu 15th May 2014
nice location, good contact, they give what they promise. Nothing else is required.
086 DISCOVERY DOCK EAST
Thu 1st May 2014
Clean & Tidy .. only concern was parking for car was not available
07 CLARENDON HOUSE
Wed 30th Apr 2014
I think the accommodation was very nice and exactly what I expected from previous trips. I was able to relax and be very comfortable during my stay. Given the length of my stay (2 weeks) a needed a bit more toiletries, I was only left some on the first day. I would request that in the future the carpet is vacuumed at least once a week. The cleaning in the bedroom, kitchen and bathroom was good. I would suggets an update to the mattress in my unit or the addition of a pillow top to make it more comfortable.
425 DENISON HOUSE LANTERNS COURT
Wed 30th Apr 2014
Clean, modern, wifi included.
I would certainly use them again.
45-47C BRUSHFIELD STREET
Tue 29th Apr 2014
My experience was very positive in general.
My only issue had to do with internet connection. There was either a problem with the network or with the modem itself. The connection within 45 C Brushfield street was not good so I had to connect to other local networks to go online and dont disconnect every now and then.
086 DISCOVERY DOCK EAST
Tue 29th Apr 2014
The apartment was clean and appealing. Good facilities with a gym and pool and close to all the amenities you could wish.
702 DENISON HOUSE LANTERNS COURT
Tue 29th Apr 2014
The apartment was well looked after and clean and contained all the kitchen tools / appliances needed. The location was also really good. The only issue with the apartment was the temperature control didnt work. It became very hot and uncomfortable in the evenings.
07 - 140 MINORIES
Tue 29th Apr 2014
I had mold growing on the ceiling of my kitchen and was told that nothing could be done about it until it dries out. No one ever followed-up again regarding the mold, and I resorted to just not using my kitchen.

The carpets in the bedroom were also heavily-stained, and the bathroom had an issue with silverfish bugs (killed 2 or 3 a week.)
Thank you for taking the time to review your stay at Clarendon Minories. I am very sorry to hear that these issues marred the final week of an otherwise trouble-free stay.

Having reviewed our Helpdesk Records of your time with us I can resond to the points you raise as follows: Your colleague contacted us at lunchtime on Friday 4 April to report that a damp mark had appeared on your kitchen ceiling. She also sent us a picture. We immediately replied and sent a maintenance person to check the plumbing connections in the apartment above. As we advised you at the time, the inlet hose of the upstairs dishwasher had detached. It was immediately rectified and the leak was stopped. As you requested and as I advised in my email on Friday afternoon, we did come to the apartment early the following week and sprayed the area with an anti fungal. In our opinion, this should not have affected your using the kitchen.

We did need to let the damp patch dry out thoroughly before it could be made good and repainted and this has subsequently been done.

Although the bedroom carpet is not new, it had recently been professionally cleaned.

It is a shame you didn't let us know that you were finding silverfish in the bathroom as we would have immediately attended and treated the area. However, we have acted on your comments.

We at Clarendon do pride ourselves on our standards and take our guests' comfort very seriously and very much hope you will consider staying again.

Kind regards
Head of Operations

Guest Services @ Clarendon
APARTMENT 3 36-38 WEST STREET
Tue 29th Apr 2014
Great location.

Only problem was a little mouse in the apartment but I trapped him and let him free to roam the streets of London.
74 GOOCH HOUSE
Tue 29th Apr 2014
You do a good job and do those extra things that build customer loyalty.
02 - 140 MINORIES
Tue 15th Apr 2014
Actually very good but not quite excellent.

You left keys in enryway safe for my midnight arrival--that worked very well. Entrance lock code wirked great for entire stay.

WiFI was excellent and that is the KEY for my stay, along with there being a table I could work on, and very comfortable bed and generally very clean.

Handles on refrigerator door were never fixed despite my complaint. Shower stall is very small and too tight, makes shower difficult.

Kitchen refrigerator was very good. Never used cooktop but did use micro wave and microwave worked well.

Some bad curry cooking smells in hallways--need more frequent deodorant sprayng of hallways.

Key problem: you should install a safe in the apartment. NOt too much expense, and would give me much greater feeling of security for valuables. THIS IS THE BIGGEST SINGLE ISSUE THAT MIGHT PREVENTME STAYING AT CLARENDON IN THE FUTURE.
10 - 140 MINORIES
Mon 14th Apr 2014
Good position of the apartment. Good furniture. Easy to get the keys etc. Shower doors quickly repaired when I informed of the problem.
Only one issue: the elevator stopped working on Thursday 27 March and was not fixed when I left the apartment on Friday morning the 28th.
104A DISCOVERY DOCK EAST
Mon 7th Apr 2014
I had a comfortable stay at the Discovery Dock. Thanks.
G04 ONE PEPYS STREET
Sat 5th Apr 2014
Excellent apartment for my business trip to London.
Apt 4D CLEVELAND RESIDENCES
Wed 2nd Apr 2014
there was an inordinate amount of noise during the day -- from 8am onward, there was construction across the street right outside the windows (that big building being built on CLeveland) as well as banging and clanging from the construction right next door to the lounge and outside.

the hot water in the shower and the bath was never hot. I never had a hot shower
in the flat.

I also could have used an extra blanket on the chilly nights. The pillows were not soft being fiberfill. would have be great to have at least one down pillow. I ended up getting neck aches because of the pillows...

other than that I enjoyed my stay ! thank you!
07 CLARENDON GARDENS
Wed 2nd Apr 2014
The apartment was of a good standard. It was serviced weekly to a high standard.The Customer Service and other Clarendon personnel were helpful and efficient.
12 MANNING PLACE
Thu 20th Mar 2014
Excellent location, clean and comfortable and impressive management by Claredon.

At price bracket offers reasonable value for money.

Drawback - property becoming dated and needs complete update of equipment and redecoration and improve soundproofing to maintain competitive position.
150 DISCOVERY DOCK EAST
Thu 20th Mar 2014
I really liked Apt thanks!
G06 ONE PEPYS STREET
Wed 19th Mar 2014
The handful of issues we identified were handled promptly to the extnt possible...and we appreciated the prompt acknowledgement when we pointed them out.
I still am baffled by the hand held can opener...although I suspect that an instruction sheet would have solved my problem.
My wife an I both agreed that we would be happy to make similar arrangements for future visits to London.
The concierge at One Pepys Street was particularly persoanable and helpful as well.
John Hackett
14 - 140 MINORIES
Wed 19th Mar 2014
nothing
10 - 140 MINORIES
Wed 19th Mar 2014
It was a nice touch to have welcoming package (good/beverages).

Place clean and tidy. However, the washroom does not have any counter space to put personal items.

Margarette Chan
306 ONE PEPYS STREET
Sat 15th Mar 2014
Clean, apartment in good shape
707 COBALT POINT LANTERNS COURT
Tue 11th Mar 2014
I would like to recommend this apartment to anyone who wants to stay in London next to the Canary Wharf .Beautiful and high standard temporary home.
73 GOOCH HOUSE
Tue 11th Mar 2014
Good apartment and the facilities available are standard. You can think of giving options to visitors on how to subscribe to pay per view channels especially international visitors.
APARTMENT 6 36-38 WEST STREET
Mon 10th Mar 2014
Service was good and the management company staff were very helpful. There were periodic internet outages.
39B BRUSHFIELD STREET
Mon 10th Mar 2014
I have enjoyed my stay in the apartment.
39B BRUSHFIELD STREET
Mon 10th Mar 2014
Good service
075 DISCOVERY DOCK EAST
Mon 10th Mar 2014
The sofa is old and needs to replacing. It is sagging and uncomfortable to use - not what I would expect for an extended stay apartment

otherwise apartment and facilities were good.
APARTMENT 5 36-38 WEST STREET
Mon 10th Mar 2014
Excellent as always. Apartment was clean. Amenities very convenient and homely. This made our stay very easy in London. Can't wait to stay there again. Mark
704 DENISON HOUSE LANTERNS COURT
Mon 10th Mar 2014
The check-in/out process was very smooth and the apartmet was excellent
16 MANNING PLACE
Mon 10th Mar 2014
They were always very responsive if we have questions or issues, and I would hightly reccomend Clarendon! The apartemnt while old (to be expected in London) was well maintained, cared for, and clean! Couldn't have asked for anything better.
7 GOOCH HOUSE
Mon 10th Mar 2014
Car parking would be a big benefit
06 CLARENDON GARDENS
Mon 10th Mar 2014
Very to hard to check in, very noisy and lack flexibility
15 - 140 MINORIES
Mon 10th Mar 2014
Apartment was clean, functional, well located and comfortable. Would be happy to stay there again.
137A DISCOVERY DOCK EAST
Mon 10th Mar 2014
There was a broken window that I reported on checkin however never got repaired while I was there. Otherwise the stay was good.
150 DISCOVERY DOCK EAST
Mon 10th Mar 2014
- prior to guest check-in ensure the internet connection is stable
- check and replace light bulbs during cleaning visits
- replace or top-up coffee, tea, detergent on cleaning visits
- improve bathroom heating for larger units
- introduce a loyalty/award program for frequent guest such as myself :)
14 - 140 MINORIES
Mon 10th Mar 2014
The place is clean, neat and nice. I definitely recommend this place to our colleague and friends.
54 GOOCH HOUSE
Mon 10th Mar 2014
Very good service. I had 2 minor issues but this was sorted out very quickly. Other than that I enjoyed my stay and everything was to my satisfaction.
Apartment 4 61 BERWICK STREET
Mon 10th Mar 2014
Excellent accomodation, very clean and tidy in an ideal location for our needs. Would definatly use again thank you.
05 CLARENDON HOUSE
Mon 20th Jan 2014
very professional, acoommodating to plane schedules, very clean, secure and comfortable.
06 - 140 MINORIES
Thu 16th Jan 2014
Very comfortable and well appointed. Some additional crockery (plates) would have been nice (probably due to previous breakages!). Unfortunately a bit noisy during the day but this was due to renovation work going on next door and is obviously temporary.
Overall very comfortable and well appointed in all aspects and reasonable value for money.
2 43A CHANDOS PLACE
Thu 16th Jan 2014
Nice & well equipped apartment.
Excellent location, quite noisy and lively in the evenings and on weekends, but however with closed windows a very quiet & relaxing place.
Clarendon Service is in general excellent, very nice & cooperative contact.
I enjoyed the stay very much.
Apt 6A CLEVELAND RESIDENCES
Thu 16th Jan 2014
Nice & well equipped apartment.
Unfortunately I´ve got one in the basement, and I felt a bit comfortable after a while.
202 ONE PEPYS STREET
Wed 15th Jan 2014
The only issue I had was that the corner ground floor apartment was a bit too noisy on Thursday - Saturday nights.
2 BARBICAN STUDIOS
Mon 13th Jan 2014
Expected a small apartment with bad amenities, but had a pleasant surprise when we first entered the apartment. Great shower area, nice kitchen area with adequate cooking and eating utensils, and a nice and comfortable bed.

Service was great as well. Arrived at 2am on CHRISTMAS DAY, we were late for check-in due to airport delays, but there was someone to answer our call to aid us in the check-in process, or we would have been left out in the cold for the night. Cleaners came and did a wonderful job as well in maintaining the cleanliness of the apartment.

Overall a very satisfying stay, and a wonderful holiday in London. Thank you for the wonderful place!
13 4 STEWARD STREET
Mon 13th Jan 2014
Great apartment. Modern, good interior. More mod cons that most apartment rentals. Good work!
08 CLARENDON HOUSE
Mon 13th Jan 2014
We enjoyed our stay very much. The only downside was not very much selection do TV channels.
104A DISCOVERY DOCK EAST
Mon 13th Jan 2014
Very convenient. good view. very comfortable, clean and spacious. ideal for the short walk to work. Wish I could have been there in the summer!
318 DENISON HOUSE LANTERNS COURT
Mon 13th Jan 2014
Great place. Very homely. Pasta, biscuits coffee a nice touch.
Apt 4B CLEVELAND RESIDENCES
Mon 13th Jan 2014
Very nice, helpful and efficient team to handle the occupier.
06 CLARENDON GARDENS
Mon 13th Jan 2014
All good, as always with Clarendon. Great service, good apartments.
115A DISCOVERY DOCK EAST
Mon 13th Jan 2014
I've always loved Clarendon, have been staying in Clarendon Serviced apts multiple times since 2008 and have always enjoyed my stay there. Many thanks for all assistance provided during my stay - esp. details to do with our 10month baby boy :)
306 ONE PEPYS STREET
Mon 13th Jan 2014
Service requests were not handled in a timely fashion, nor was there consistent follow-up to know whether an issue had been addressed or not.
06 - 140 MINORIES
Thu 19th Dec 2013
The flat was very nice, although it was a little noisy during the evenings.
10 CLARENDON HOUSE
Tue 17th Dec 2013
Had the studio flat, recently refreshed and very nice. Only real issue was the confusion as to getting the keys and the actual door to the unit as the rep on the phone refered to the unit as number 10.
3 BARBICAN STUDIOS
Tue 17th Dec 2013
Cleaning days were well conducted. Shower strength was poor (3rd floor), toilet flush mechanism a bit broken, bathroom sink was either freezing cold or scalding hot, no happy medium. Cover on ironing board was supposed to be replaced, but it never was.
02 - 140 MINORIES (OTA)
Tue 17th Dec 2013
No issues
01 - 140 MINORIES (OTA)
Tue 17th Dec 2013
I enjoyed my stay for 3 weeks and I beleive it was value for money. However the shower enclosure did not close well and shower water leaks out. Also I believe the shower bath and shampoo needs to be refilled at least every week!
10 WRAYSBURY HALL
Tue 17th Dec 2013
We have been very happy staying at Wraysbury Hall following our evacuation from Egypt earlier this year. The apartment is nice and the weekly cleaning service is good. I would certainly recomend Wraysbury Hall, especially to anyone with a dog as it is very dog friendly with nice big garden.
12 MANNING PLACE
Tue 17th Dec 2013
Overall stay was good. Weekly cleaning was very helpful and clean crew was great. Area for improvements - In the weekly cleaning currently paper towel, coffee/sugar refills, laundary detergent and napkins are not included. Based on the level of rent per day charged, that should be included in the weekly cleaning. Its a small cost and the person renting the place don't have to worry about running to the grocery stores. Also, extra, places and spoons will be helpful.
Apt 6A CLEVELAND RESIDENCES
Tue 17th Dec 2013
The communication and details provided to arrive and depart from the apartment were good. I had a problem on the second night with the key breaking in the lock. The service provided by the helpdesk was excellent and they arranged for a locksmith and kept me informed on progress. The apartment was clean and had all the necassary amenities that I expected. I thoroughly enjoyed ny stay there.
11 - 140 MINORIES
Tue 17th Dec 2013
The room itself was very good - size, decot, qulaity etc etc - all good met/exceeded expectations.
The problems I had were two-fold:
1) the windows screens/curtains - would not toally blcak out (prefernce I like dark dark when I sleep)
2) the noise level from the street was brutal - ruined my sleeping for pretty well my whole stay: i) it is a busy street near a very active bar, and ii) the construction
Next time, I will try and book an apartment on Pepys street and see if that is any
different
www.clarendonuk.com
Sun 1st Dec 2013
The cleanliness , furnishing and facilities of the apartment are excellent . The service is of quality and high efficiency too as replacement of a brand new pan, urgent repair of hot water system and change of light bulbs were done upon requests almost immediately .
www.clarendonuk.com
Mon 25th Nov 2013
Good bed and bathroom. For a bachelor, it was fine. Two comments, there was a residual faint smoke smell. I don't know if this was from a previous tenant or maybe it was coming through the ventilation. Also, it is a little noisy on that street. For the price, it was fine.
www.clarendonuk.com
Mon 25th Nov 2013
Clarendon staff easy to work with. I accommodated their request to show the apartment mid-week, causing a one-day delay in maid/linen/towel service, but I expected that. Don't know if maid staff forgot or if Clarendon policy not to provide additional shampoo/shower items mid-week for a week long stay, but if policy, should change it. Would save me the trouble of packing or buying items for such a short stay.
www.clarendonuk.com
Mon 25th Nov 2013
The apartment was beatiful, maybe a cabilet or a small shelf in the bathroom would be very useful expecially for long stay.
www.clarendonuk.com
Mon 25th Nov 2013
Overall, great experience. The wifi was a little inconsistent and would cut out about once a day. The hot water pressure in the shower was not good either.
13 MANNING PLACE
Tue 19th Nov 2013
Fantastic reception staff with making our move into the apartment very seamless and also responded to maintenance at the apartment. Standard of cleanliness and facilities in the apartment were excellent. Perfect for a 10day stay, Thank you!
10 CLARENDON HOUSE
Tue 12th Nov 2013
The Overall stay was good. Except for the checking in and the checking out , Where the process, at least for an outsider to UK is strange and cumbersome.
And, it is not just for me . I saw few others having the same problem.
Please have boards with instructions and directions, if possible to assist the outsiders.
But, rest of the services like the cleaning and servicing, call center help desk were very good. For which one might like to choose to stay here again. :)
Thanks.
15 - 140 MINORIES
Tue 12th Nov 2013
We lived in Apartment 15 from 19 October to 4 November 2013. The apartment was spacious, well kept, clean and warm. The cleaning crew chirpy and very efficient. When I asked for more loo roll and towels they were very obliging. The location of the apartment was great for transport with Aldgate and Tower Hill just round the corner, if one was a little energetic Liverpool Street and Bank were also a pleasant walk down with lovely architecture and interesting shops on the way. Having Tesco's, Sainsbury's Local, EAT, Pret A Manger, Subway, Mailboxes and Boots was also a big plus. From Monday to Friday, there was a nice range of restaurants, pub style, Jamies, Rajasthan and many more. It did get quiet during the weekends, but there are many F&B options on the Tower HIll side (less than 10 minutes walk!)

The only thing I would suggest is that,

1. The apartment was on the top most floor which meant lugging bags down in stages. Might be a good idea to ask if the tenants had a lot of luggage to determine which floor they got to live on or alert prospective tenants :)
2. A list of restaurants & contact numbers that open Monday - Friday
3. A list of restaurants/pubs/take aways & contact numbers open during the weekends - Minories pub (Sunday roast lunch), Pizza Express etc etc
4. A list of private taxi companies that take tenants to airports and train stations. We used Amitours - +44(0)203 239 6477. We used them several times and they gave us a loyalty code which entitled us to a 10% discount.

A few things about the apartment,
1. The fire alarm is very sensitive, to do all toasting near the kitchen hob with the ventilators on full blast, and windows wide open.
2. To put at least 4 loo rolls in the toilet
3. I had left a note about the hot water in the shower (being set back to front) and the lever on the living room window (it came off), the garbage area - the door/key pad was a little sticky at first and wouldn't open usually on the first try.

All in all we had a fabulous time in Apartment 15 and will definitely recommend 140 Minories to family and friends. We hope to use the apartments again, we will definitely stay at 140 Minories again!

A big THANK YOU to all of you at Clarendon, keep up the good work!

Best regards,
Anita Chandran & Kamesam Shankar
19 October - 4 November 2013
104A DISCOVERY DOCK EAST
Thu 7th Nov 2013
Very much enjoyed my second stay on business in London. Far more convenient from my perspective than a hotel. Kitchen and laundry facilities are good, staff in the building quite courteous, gym and pool facilities a plus.

Very minor suggestions: equip each unit with a full-length broom for sweeping kitchen; look at the stopper for the "disposal" unit in the sink, if it turns upside down it becomes stuck and is difficult to remove.

Thanks and regards, Bill Fitzpatrick
51A BRUSHFIELD STREET
Sun 3rd Nov 2013
The apartment is well located in the city with good access to food establishments and close to public transportation. The apartment itself was clean, functional and well maintained with everything needed for an extended stay. The only small negative was the early morning noise due to cleaning being undertaken in the market area.
G07 ONE PEPYS STREET
Tue 29th Oct 2013
Excellent, great facilities. Cleaning on Thursday is always an excellent standard.
110 ONE PEPYS STREET
Mon 28th Oct 2013
Great location great flat
503 ONE PEPYS STREET
Mon 28th Oct 2013
The apartment was clean and it was really a short walk (2minutes?) from the Tower Hill station.
15 - 140 MINORIES
Mon 28th Oct 2013
pin no that was given to get into the apartment for the first time did not work. The person who I had on the phone keep telling me that was the no to key into the pad but it did not work. Thankfully, there was a couple who came along and let me into the apartment and then I was able to retrieve the apartments keys from the safe. You may want to check the no again as the couple told me that they had encounter the same problem when checking in too. The sofa in the living room is seriously peeling off and i have black leather specks floating around the apartment due to this. Otherwise the apartment is great and I will definitely recommend it to my colleagues
37 GOOCH HOUSE
Mon 28th Oct 2013
Good reliable.Well located
Appliances are better than some other clarendon properties i have stayed in.
08 CLARENDON HOUSE
Sun 27th Oct 2013
Good, clean apartment in a great location.
115A DISCOVERY DOCK EAST
Sun 27th Oct 2013
The services were good and apartment was well equipped. However, there was a shortage of consumables. The toilets rolls were limited. Tissues were limited. I dont understand because if i am paying such a high price the lest i can expect is a few additional toilet rolls. It gives a bad impression of your services. Also, the parking space I think should be available free of charge for the apartment user. Luckily I didnt hire a car, but charging extra for parking in my opinion is not fair.
5 25 SAVAGE GARDENS
Fri 25th Oct 2013
The apartment was wonderful and met all my needs. I loved the place! The balcony was a super plus. I didn't want to leave. However, I just have a couple of suggestions. 1) "older building" must translate into "no lift" which would have been nice to know as my apartment was on the 5th floor! I had to carry a heavy suitcase up the stairs and I'm not in tip top shape any more. The blurb for the apartment should mention there isn't an elevator. 2) The bedroom needs curtains as the window blinds do very little to darken the room at night from the outside street lights. 3) I could hear the sound of a washing machine going all the time. It sounded as if it was coming from the adjacent building. Not sure what can be done about that. It isn't an unpleasant sound, it was just non stop.
Other than those items, which were really minor, I absolutely loved it. I would recommend this apartment to everyone.
G07 ONE PEPYS STREET
Fri 25th Oct 2013
Service was excellent.
15 MANNING PLACE
Mon 21st Oct 2013
Excelent apartment, exactly what I needed. Close to my office and to bus stops, offered me the comfort I needed to stay with my family while my house was being refurbished.
74 GOOCH HOUSE
Mon 21st Oct 2013
Every thing was in place
45-47C BRUSHFIELD STREET
Sat 19th Oct 2013
well organized, great location and perfect apartments.
12 - 140 MINORIES
Wed 16th Oct 2013
The flat and staff were exceptional; clean and comfortable.
06 CLARENDON GARDENS
Wed 16th Oct 2013
Very clean and presentable
03 - 140 MINORIES (OTA)
Tue 15th Oct 2013
very comfortable, clean and great welcome-gift.
the only point of criticism: due to the proximity to the railroad track quite loud and the floor vibrates
110 ONE PEPYS STREET
Tue 15th Oct 2013
Customer service was great anytime I had an issue and I found all of the employees very responsive and helpful. However, the accomodations seemed very outdated and in some cases were substandard for the cost. With some renovations I think the property could be very nice, but as it stands I would not stay with Clarendon again due to the state of the flat.
137A DISCOVERY DOCK EAST
Tue 15th Oct 2013
Appratment was nice, well kept, and with all the necessities.

Only one issue was that the internet was not wrking, called the support desk but the issue was not resolved.
72 GOOCH HOUSE
Fri 4th Oct 2013
Very well serviced, issues were resolved fast. Great apartment with a nice view (although not for all apartments)
G07 10 HOSIER LANE
Thu 3rd Oct 2013
The internet was not working for extended period of time (4 days).
There were bugs in the unit.
Apt 6D CLEVELAND RESIDENCES
Thu 3rd Oct 2013
Everything was superb from the stylish and spacious set up to the comfortable furnishings.
My only downside was the fact that the free wifi was not working on arrival (Friday night) and it could only get repared on Monday.
The problem is that it was outsourced, since as soon as Clarendon knew of the issue on Monday they were of great assistance in making sure this was sorted while I was at work.

Great stay!
Cheers
01 36A WELLINGTON STREET
Thu 3rd Oct 2013
Apartment was clean, comfortable enough and in a perfect location meeting my needs of easy walk to office, grocery and restos. Special mention to Jackie Moss (Operations Mgr) who was very efficient and responsive to all my queries, clarifications and needs. Great job, Jackie! I look forward to my next stay at Clarendon! :) A few minor suggestions:
1) Windows are a bit tight/stuck and difficult to open/close possibly bec they are seldom opened. Suggest these be opened at least 1x a month to clean out the dust around the frame.
2) Radio reception weak, so any way this can be improved would help.
3) Any way you could have cable TV? A smaller flat screen TV would also help in the bedroom!
04 CLARENDON GARDENS
Wed 2nd Oct 2013
Good accomodation, good location. Better glazing to keep the noise of the planes out would improve things
08 CLARENDON HOUSE
Tue 1st Oct 2013
The environment was good and comfortable.
10 CLARENDON HOUSE
Mon 30th Sep 2013
Very noisy and lacks flexibility. I would not recommend to others.
707 COBALT POINT LANTERNS COURT
Thu 26th Sep 2013
Easy and convenient- pick up keys at concierge and drop them off in the post box; no standing in line, no paperwork really, no loss of time!
51A BRUSHFIELD STREET
Wed 25th Sep 2013
I had a fantastic stay at the Brushfield street apartment. It is very close to the Liverpool street and the Spitafields market. The music and fun over Friday evenings is awesome. The flat is very spacious and is sufficiently furnished. A recommended place to stay in Central London
Apt 6B CLEVELAND RESIDENCES
Wed 25th Sep 2013
Amazing really enjoyed my stay. Amazing service
08 CLARENDON HOUSE
Tue 24th Sep 2013
Gooch House was excellent,
23 Kew Bridge Road showing its age a bit, appliances not as good qulaity as the other property.
713 COBALT POINT LANTERNS COURT
Tue 24th Sep 2013
Clarendon is one of the best in London. Thanks for making my experience awesome. Keep up the good work.
104A DISCOVERY DOCK EAST
Tue 24th Sep 2013
apartment was great - clean, essentials were met, security was friendly though not always helpful, check in/out was efficient
Why not excellent:
- dishes were not washed or if they were, it was dirty taken from the dishwasher
- wifi did not work and IT support was useless (fixed the issue myself)
- not sure that housekeeping changed my sheets
03 - 140 MINORIES
Tue 24th Sep 2013
The experience was good,but one problem i faces was during house keeping they used to remove all my stuff which according to them was irrelevant.also there should be someone who can be there in the aprtment if someone comes for the first time.
10 WRAYSBURY HALL
Tue 24th Sep 2013
Stayed for 6 weeks with 3 kids. Great weather made the stay very enjoyable. Good garden for kids to run around in. Tennis course in poor condition, but was being cleaned during our stay. Apartment was cosy for us though very hot due nice summer weather. No air conditioning made sleeping a bit tricky. Value for money was poor as it was expensive, but we could find no other option for a family of 5. Staff were very friendly and helpful when we needed them, otherwise they were 'invisible', which is exactly what we liked. I would recommend this accommodation and I would use I again myself.
05 CLARENDON HOUSE
Tue 24th Sep 2013
Nice place to stay, well-kept and good follow-up on requests.
626 DENISON HOUSE LANTERNS COURT
Tue 24th Sep 2013
There is no air conditioning in the apartment, and even with the portable fan, the temperature in the unit never dropped below 28 degrees. Most of the time it was near 30 degrees celsius.

The wifi never held a signal longer than approximately 10 minutes and when it did, never reached a speed level that would support working remotely.

I would absolutely not stay in these apartments again, and will recommend they be removed from our preferred vendor list.
101 ONE PEPYS STREET
Tue 24th Sep 2013
This is my 3rd or 4th stay. always clean and well presented. works well for me.
03 CLARENDON GARDENS
Tue 24th Sep 2013
The apartment was very clean and functional. As there is no cooling system I would suggest a ceiling fan would help to circulate the air.
18 MANNING PLACE
Tue 24th Sep 2013
Overall it was a good experience staying at Manning Place.
Improvement suggestions: internet is rather slow and unstable on certain days. Users are required to re login each time to the network after around 5-15 mins of being inactive which is cumbersome.

I have had 2 instances where the boiler wasn't working leaving me without hot water during winter and another time in August 2013.

The buzzer in the apartment and security code for the entrance to the building didn't work initially. The buzzer's fixed however security code is still not working all the time.

Apart from the above, I have had a good stay in the apartment.
04 - 140 MINORIES
Tue 24th Sep 2013
It was a gr8 n memorable experience staying at Clarendon Minories. Though the rent seems little high, but its worth considering the facilities, reachability etc.
14 - 140 MINORIES
Tue 24th Sep 2013
I faced lot many issues while staying there. In fact Apartment was not in good condition when I checked in. After many followups I gave up on some of these and lately moved back to India but issues dint get resolved till then. Water pipeline was blown out once and we had to stay in hotel in a very small room with family, could not sleep so had to take leave from office following day. Also, once night smoke alarm started off and they dint attend it untill next day we could not sleep and go to office. Staff used to be nice on email and phone but never worked on promised. My wife caught cleaning staff working in kitchen without changing their toilet cleaning gloves - very unhygienic. I would not like to stay there in future.
505 ONE PEPYS STREET
Tue 24th Sep 2013
na
G06 ONE PEPYS STREET
Tue 24th Sep 2013
The internet didn't work for 3 days, but the team eventually got it fixed.
Great apartment. No complaints.
I would suggest that you didn't need to clean, change the sheets and towels the day before I was leaving though (and then again the next day, when I left).
075 DISCOVERY DOCK EAST
Tue 24th Sep 2013
The unit is in need of updating. I didn't want to sit on the couch as it didn't seem clean and the carpet in the bedroom was badly stained in multiple places.
It was a bit difficult to keep the airflow in the apartment as it didn't seem the that the ventilation system worked well (especially the one in the living room).
07 - 140 MINORIES
Mon 2nd Sep 2013
Bit of bad experience as key was not in key-box when I arrived, but it was fairly quickly resolved with an emergency key so that was good.I will book with Clarendon again.
104A DISCOVERY DOCK EAST
Fri 30th Aug 2013
I missed the AC unit on hot days. It was not working. Some of the light there not working. Overall it was good.
310 ONE PEPYS STREET
Fri 30th Aug 2013
All the facilities provided by Clarendon were fantastic. Apartment was very clean and spacious with all required amenities. The location of the apartment was apt for me to visit my offices as well as tourist destinations. The staff was very helpful. I did not have any trouble or concerns during my 1 month stay. I would strongly recommend Clarendon service apartments to all my friends and colleagues.
Thank you!
01 34A ARTILLERY LANE
Thu 29th Aug 2013
I liked the apartment and the cleaning service was great. the construction right outside the building was a disturbance.
507C LANTERNS COURT
Thu 29th Aug 2013
I was very disappointed with the services as, when I walked in even with so much of heat their, was no fans. Internet services were not available which is basic in any of the service apartments we walk in UK.

Washing machine was not working and their were multiple exchange of mails and I had to walk out with the plathore of laundary.
503 ONE PEPYS STREET
Tue 27th Aug 2013
Appartment was well located, close to my office.
Furnitures were good, specially the bed.
On the other side, cooking furnitures were bad : cooking pan was very old and all the food stuck to it and the kinfes were not sharpened at all.

Last but not least, I experienced a huge leak. I've been relocated to another appartment on the 4th floor which was hot as a oven, really annoying.
306 ONE PEPYS STREET
Thu 22nd Aug 2013
No commentary
G04 ONE PEPYS STREET
Thu 22nd Aug 2013
Clean, well taken care of.
119 DISCOVERY DOCK EAST
Sun 18th Aug 2013
The apartment was located less than a 5 minute walk to my office and local shopping. A 1 miunte walk to the supermarket. The furnishings were top notch. The weekly cleaning service was excellent.

The best part of the entire booking was the Clarendon staff. Every query was answered promptly. I had to change my booking several times due to being extended. Each time, the staff was able to assist me in getting this done.

I will stay everytime I am in London. I would highly reccomend their services.
09 - 140 MINORIES
Sun 18th Aug 2013
Very nice apartment and in a good area for the city. Close to White chapel for bars and restaurants.
Ive booked the same block of apartments again for my next visit.

Neil
07 - 140 MINORIES
Sat 17th Aug 2013
The apartment that I stayed at was good; however, there was construction right outside of my apartment that was very loud and abnoxious (very - in fact I had to leave the partment 2 days early as I was unable to get good sleep). The street was already quite loud (the noise insulation in the building/apt must not have been very good), so with the construction, it was unbearable.

The staff was very helpful when I left the first apt I was in and helped me find another one I would like better. However, when initially choosing an apt, I had asked for help finding a gym nearby and never received a response. Also, would be more helpful if staff was more knowledgabout of the areas that apartments are in so that they can provide better guidance of surroundings.

Finally, when the cleaning staff would come in, they would never replenish soap, which was annoying. So I would have to go out and buy a big shower gel or soap for another few days.
02 34A ARTILLERY LANE
Fri 16th Aug 2013
The flat is in a good location and is very modern and comfortable. The cleaning and servicing of the flat was also good.

In terms of constructive feedback, the internet connection is very intermittent and I had to keep re-connecting during use.

There is no first aid kit in the flat. I cut myself and couldn't find a plaster or antiseptic cream.

I would have liked the apartment to be serviced twice a week.
37 KEW BRIDGE APARTMENTS
Fri 16th Aug 2013
The apartment is great, has everything a family would need to have a pleasant stay in a modern accomodation..
I only rated it as good because the dishwasher was not working, but would definitely give an excellent if it was not for this.
05 4 STEWARD STREET
Thu 15th Aug 2013
Very good service and apartment.
09 4 STEWARD STREET
Thu 8th Aug 2013
The service is ok, however the flat is very noisy and gets very hot in summer.
The work in front of the building did not help to better the stay.
I did not receive the keys for the dustbin area and indication on the guide were not updated.
The appliance were not all in good state.
006 60 VINE STREET
Wed 7th Aug 2013
Fantastic customer service over the phone.
53 FORSET COURT
Wed 7th Aug 2013
Excellent location and service.
Also very kind lending sheets and covers whenever I have guests, and quick helping me with the initial problems with my internet connections.
I have been very happy living there. Thanks!
119 DISCOVERY DOCK EAST
Wed 31st Jul 2013
I really like the Clarendon apartments! I feel very comfortable there and I love the kitchen with the dishwasher and washer / dryer! My only suggestions are as follows: 1.) the blinds are too heavy and the strings freyed from pulling them up a lot when it was really hot and I needed to open the door. The air conditioning isn't good, but I'm told that when I was in London the week of July 15, 2013, the warm temperatures were very rare. So robust air conditioning probably isn't necessary. 2.) The TV didn't work when I arrived on Saturday and they wouldn't send anyone out until the next Monday. I understand that it is unrealistic to expect someone to come out over the weekend, but perhaps it could be part of a checklist for the crew that when someone checks out, the TV is tested before someone new checks in. 3.) I was in the apartment for a full week. When the maids came Wednesday, they didn't refill the paper towels and toilet paper. When I told the concierge, I was told to go to the local Tesco to buy more. Ample supplies would be good. 4.) Lastly, I didn't see a manual on the towel bar, and I wasn't sure how to use it.
310 ONE PEPYS STREET
Tue 30th Jul 2013
The location is excellent.

Except for a few inconveniences our stay has been good.

Please do keep us informed should there be upcoming promotions or discounts for the apartments.
02 - 140 MINORIES
Sun 28th Jul 2013
Clean and nice apartment. Hot water often turned off intermittently during shower though
10 WRAYSBURY HALL
Fri 26th Jul 2013
Apartment was well serviced and any issues we had durignthe six week stay were quickly dealt with.
10 MANNING PLACE
Thu 25th Jul 2013
Accomodation was good but only criticism is that it was damp and requires re-decorated.
06 CLARENDON GARDENS
Tue 23rd Jul 2013
We thoroughly enjoyed our stay at the Clarendon apartment at Kew Gardens. It was very clean, comfortable, well equipped and the servicing every week was very good. It was in an excellent location with easy access to London. The only negative comment would be the noise of the planes when using a certain runway. Perhaps double glazing would be helpful. I would certainly use it again.
505 ONE PEPYS STREET
Mon 22nd Jul 2013
The apartment was comfortable in general with the one exception that there was no air conditioning or instructions on how to turn it on if it existed. Unfortunately, I did not have the time during normal hours to contact guest services to remedy this and it made the stay somewhat unpleasant.
06 CLARENDON GARDENS
Sun 21st Jul 2013
Great location, great apartment. The only downside was no air conditioning.
I will definitely stay again
306 ONE PEPYS STREET
Sun 21st Jul 2013
The apartment was in a perfect location and well maintained with any problems being delat with immediately. An excellent service.
13 MANNING PLACE
Sat 20th Jul 2013
Flat really well equipped check in easy lovely place to stay our second visit. Housekeeping great too!
57 GOOCH HOUSE
Sat 20th Jul 2013
Actually - we would rate stay someway between good and poor - lets say Fair.

We were given incorrect code for accessing our keys....we had just arrived in Hammersmith - and the children were very tired.

We we placed in an apartment located on the street frontage - not in the same apartment we had last time, as requested. This was noisy due to street traffic noises, and we wanted a small balcony as per our last stay.

Insufficient bedding was provided, we had to borrow linen from family the first night.
Bedding was provided the next day - that was ok - but the cleaners removed the bedding so for the remaining day/s, we had to take sheets off our bed so our son could have bedding.

Heating [For the hot Summer] - we were not able to reduce the heating - the hall was over heated also. Strange!

We feel this time that the company has lost sight of the mission statement - maybe your should review your aims - what do you really want to provide - sell.
Do you want to accommodate your clients - do you even care.

For our next visit to Hammersmith - we will need to reconsider where we stay.
Mr Ayers
 
I take your points on board and unreservedly apologise to you and your family for service failings on our part. It’s not what we’re about at Clarendon.
 
I need to investigate further with Reservations and Housekeeping on Monday and will get back to you again after that. Please bear with me until then.
 
Yes, new-build apartment block builds in the UK are very hot in the kind of weather we’re having this month in London due to a combination of ‘super’ insulation and centrally controlled block heating.
 
Kind regards, Scott
 
Scott Hamilton


Dear Mr Ayers,
 
Following investigations this morning I accept that there is some confusion over the bed and bedding arrangements for your 2 children.
 
As a gesture of goodwill for the inconvenience caused to you and your family over this matter, I’d like to offer you a refund of 3 nights stay plus VAT.
 
Please contact Carmen Bewick to arrange this refund.
 
Kind regards, Scott
 
Scott Hamilton
Managing Director

Guest Services @ Clarendon
04 THE THAMES SUITE
Fri 19th Jul 2013
Great location, great service
04 CLARENDON GARDENS
Fri 19th Jul 2013
Very nice
103 ONE PEPYS STREET
Thu 18th Jul 2013
Great service. Nice flat although a bit worn and torn, especially the bathroom.
Looking forward to my next booking
08 CLARENDON GARDENS
Wed 17th Jul 2013
My over all experience was OK. However at the time of summer rooms become really Hot in day and as well as in night and bit saffocating so need to open all the windows and doors and if opening windows then tubes disturbance will not let you sleep. Apart from this room services was good but again no black bean bags were provided to throw up your trash. Thank you
004 60 VINE STREET
Wed 17th Jul 2013
Everyhting was very good, including the assistance from the Clarendon staff when I needed it a copuple of times. My only complain would be in respect of the noise outside the apartment at night caused by the truck and the workers picking up the trash, but I understand is not Clarendon's fault. Next time I will probably try another address in the city. Many thanks! Simon
042 DISCOVERY DOCK EAST
Wed 17th Jul 2013
It was a very good stay
505 ONE PEPYS STREET
Tue 16th Jul 2013
Could only open one window, since the handle had come off the other. This would not normally be a problem, but with the heat wave was a little problematic. Otherwise, fine.
04 CLARENDON HOUSE
Mon 15th Jul 2013
Every thing was great except, the dryer was not working and no extra towels. Otherwise beautiful place and great location. Thank you. I will definitely use you again.
04 WRAYSBURY HALL
Mon 15th Jul 2013
Our 3rd stay at Wraysbury apartments and not the last. Apartment was well furnished and serviced. No major problems at all. A few minor maintenance issues which would add to the stay;

Kitchen - Sink needs new plug, better knives, back door lock.
Bedroom - check one bed in the front - too noisy to sleep on!
General - Dogs! lots of dog mess on the lawn area. Also a dog got in from the bottom of the garden causing concern to the children - not controlled.

Look forward to returning.

Regards
Kevin Breeze
04 CLARENDON HOUSE
Mon 15th Jul 2013
We were very pleased with our stay. Everything was very clean and orderly. Staff was very accommodating and helped us very quickly with any problems. We will definitely recommend to others!
01 CLARENDON GARDENS
Mon 8th Jul 2013
Overall experience was very good. I had a comfortable stay without any complaints or problems.
004 60 VINE STREET
Fri 5th Jul 2013
Everyone was very responsive and helpful!
3 43A CHANDOS PLACE
Fri 5th Jul 2013
It's a pleasant apartment with enough light and space. I was missing a safe for my labtop / for my valuables. The cleaning service was ok, but I'm not sure if personnel is supposed to use the rooms for their lunch break.
05 CLARENDON GARDENS
Sat 29th Jun 2013
The stay was very good. However the carpet in bedroom had not been cleaned prior to our arrival even tho I notified the booking agent Debbie that our baby has a dust allergy. The towel rail heated up to burn temperatures and both my husband and I burnt our hands so we eventually switched it off, mentioned to housekeeper and she said this was normal? The booking process was long and the agents always took a long time to respond to our emails, so not the slickest, easiest company to book with. Not enough towels supplied. Overwhelming chemical smell in lobby and apartment upon arrival.
Other than that the apartment is very well located and comfortable and we enjoyed our stay.
Just as a side note, we had mentioned we were travelling with an infant and loads of luggage so a ground floor apartment should have been allocated instead on upstairs as it was quite a mission lugging luggage and strollers up and down the narrow staircase.
45-47C BRUSHFIELD STREET
Fri 28th Jun 2013
Everything was great - the apartment was beautiful, the snacks were a great touch for a very tired traveler. I would absolutely recommend and stay again!
3 25 SAVAGE GARDENS
Fri 28th Jun 2013
Nice room & service. Thanks for the flexibility for a early check-in.
01 CLARENDON GARDENS
Mon 24th Jun 2013
The customer service is really good and the apartments are well serviced weekly and maintained. I am enjoying my stay!

Cheers

*personal data removed by Feefo*
505 ONE PEPYS STREET
Mon 24th Jun 2013
The appartment was really good.
1 thing however to improve: When I arrived, the front desk was already unoccupied. There was an emergency number displayed at the desk, but at this number, they couldn't help me at all. I was very lucky that I had printed out the confirmation email from CWT where I could find the Clarendon number. You definitively should be displaying your number at the front desk. Or, even better, inform your guests by mail that the front desk is unattended after 5.30, and indicate how to get into the building and find the keys.
310 ONE PEPYS STREET
Mon 24th Jun 2013
I am extremely satisfied with my stay. The apartment was well furnished, and had all the amenities i required for a comfortable stay. There were minor problems like a squeky pipe, which was rectified immediately upon my request. The location too was perfect, very close to a tube station.
401 ONE PEPYS STREET
Mon 24th Jun 2013
Apartment was well-equipped, clean and well kept. Management was quick to respond to any problems I had with windows, blown lightbulbs etc. I do feel that housekeeping should be increased to twice a week at least though.
04 CLARENDON GARDENS
Fri 21st Jun 2013
The soap and shampoo was not replaced on the weekly cleaning. That would have been nice. Other than that it was great.
812 DENISON HOUSE LANTERNS COURT
Fri 21st Jun 2013
Excellent.
09 WRAYSBURY HALL
Fri 21st Jun 2013
The staff, ranging from reservations and guest services, through to housekeeping and maintenance, are exceptionally helpful and friendly. The premises are well maintained and the apartments are really spacious. A positive and pleasant stay and would highly recommend it!
41 GOOCH HOUSE
Fri 21st Jun 2013
Amazing. Brilliant. The flat was beautiful , airy , spacious. Serviced weekly to the highest standart. Huge supercomfortable bed , great pillows and duvet. The service and customer service I received exceded my expectations. A couple of things needed repairing and everything was done perfectly and promptly. Very happy to have stayed there , I will recomend it to anyone expecting the best in a very central London location. Nicola and Charlotte dealt with me in seceral occasions and I could not have asked for better care and attention and fantastic cust
503 ONE PEPYS STREET
Fri 21st Jun 2013
I stayed in this flat for almost 4 months, and was very pleased with it. If something went wrong, Clarendon was very responsive and quick to get it resolved. I very much appreciate the customer service that was provided.
041 DISCOVERY DOCK EAST
Fri 21st Jun 2013
Apartment was spacious, clean and well equipped. Was a great alternative to a hotel for a week's business trip. Included wired or wireless internet is a key feature, and it was delightful to have some basic provisions pre-stocked in the fridge and pantry. Nothing worse than arriving late in the evening and trying to find a place to buy milk and bread! Beds are comfortable, and amenities are good.
002 60 VINE STREET
Fri 21st Jun 2013
Service Team very earger to help solve problems
005 60 VINE STREET
Fri 21st Jun 2013
Good service throughout the neighbours had some safety concerns.
812 DENISON HOUSE LANTERNS COURT
Fri 21st Jun 2013
Excellent! It was clean and comfortable
3 25 SAVAGE GARDENS
Sun 16th Jun 2013
I have used the service many times and find them excellent.
08 CLARENDON GARDENS
Fri 14th Jun 2013
Enjoyed the stay, the apartment is clean and (by in large)comfortable. It is my second time in that unit, and happy to stay in it in the future.
My only complaint is on the sofa seat and couch. These are well worn and not at all comfortable. I usually used the kitchen chairs rather than the sofa.
John - appreciate your comments re the lounge furniture. It's in our programme for renewal this August. This apart, good to hear you enjoyed your stay with us!

Guest Services @ Clarendon
03 34A ARTILLERY LANE
Fri 14th Jun 2013
The only minus was the biler failure on the first day but apart of that I am very happy with my stay.
053 DISCOVERY DOCK EAST
Fri 14th Jun 2013
Was tidy, everything in order.

TV remote was not working properly. Or at least I couldn't figure it out. And sometimes it didn't work at all.
05 CLARENDON GARDENS
Fri 7th Jun 2013
The apartments are nice and its so easy the check-in and check-out

The internet is good too

mobile phone network is a bit poor though but all in all, excellent service
10 GOOCH HOUSE
Fri 7th Jun 2013
I liked the cleanliness
07 CLARENDON GARDENS
Tue 28th May 2013
Nice and clean, well kept, well fitted out, great location. The sofa in the sitting room is ancient or at least completely saggy and that and the coffee table should really be replaced. Everything else was fine for our purposes.
041 DISCOVERY DOCK EAST
Tue 28th May 2013
The apartment was very nice. I appreciated the snacks that were left for me when I arrived. The information on accessing the WIFI and amenities of the building were very helpful. I thought the entire experience was very positive and would love to stay at Discovery Dock East again.
01 WRAYSBURY HALL
Mon 27th May 2013
There should be on site help available at all times. Housekeeping should be more frequently. Pls install mixing taps in the bathroom sink
06 - 140 MINORIES
Sat 25th May 2013
Great apartments......and the staff get things fixed quickly if need. I use them a lot and so far they have been very good.
07 WRAYSBURY HALL
Fri 24th May 2013
Excellent levels of service. Can't fault it in any way.
10 CLARENDON HOUSE
Thu 23rd May 2013
no comments
082A DISCOVERY DOCK EAST
Thu 23rd May 2013
Your scheduling personnal did a great job of finding me an apartment that met my needs!! Thank you.

Sue Karch
01 34A ARTILLERY LANE
Wed 22nd May 2013
The apartment is well furnished for the comforts of "home away from home". I will definitely be a returning client. The only issue I had was the self check-in which was slightly unpleasant because the electronic tab didn't work, not allowing me into the building.
45-47C BRUSHFIELD STREET
Tue 21st May 2013
Excellent location and apartment - very clean.
Excellent support from the operations team.

However, one feedback:
It is very pricey to pay for an extra day due to the lack of late checkout/left luggage service. 10am checkout is early - if there could be a smaller fee to pay for late checkout and/or left luggage?
G06 ONE PEPYS STREET
Mon 20th May 2013
I had a good experience. Quite a bit of foot traffic on Coopers Row from the train station to the tube - but not much can be done about that. Thanks much!
11 - 140 MINORIES
Mon 20th May 2013
Room is fine. Shower/bathroom very very small. Construction site straight across the road was pretty intrusive, but not much you can do about that, I guess.
39A BRUSHFIELD STREET
Mon 20th May 2013
The Brushfield location is particularly convenient for my business, and I enjoy being in Spitalfields Market if working late because it is easy to pick up a bite to eat to bring back to the apartment. The living area of the apartment (39A) is quite large and the furniture useful - I particularly like the ability to lounge in front of the TV with the couch/settee. If I was asked for a suggestion, I would recommend buying a couple regular drinking glasses. I think this apartment's selection is probably getting low due to some breakage - I noticed only two tall drinking glasses.

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